IT Support Specialist

6 days ago


Navi Mumbai, Maharashtra, India TaskUs Full time ₹ 8,00,000 - ₹ 12,00,000 per year

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

IT Support Specialist

So what does an IT Support Specialist do? Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues.

As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.

As an IT Support Specialist, you will:

  • Respond to telephone calls and email messages from users requesting assistance.

  • Log and maintain records of customer/employee queries.

  • Interpret problems and analyze possible causes of hardware and software failures.

  • Identify malfunctions in computer hardware, software, and telecommunications, and take appropriate action to resolve them while ensuring data and system integrity.

  • Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates as needed.

  • Assist in user application testing during program implementation, migration, and system maintenance.

  • Perform desktop system maintenance and upgrades, including installing OS patches.

  • Create and maintain documentation for instructional procedures such as hardware/software installation.

  • Document and maintain knowledge-based troubleshooting techniques.

  • Maintain an inventory of company-owned computer hardware assets, peripherals, and software licenses.

  • Perform scheduled preventive maintenance of computer systems.

  • Troubleshoot and resolve domain-related issues effectively.

  • Troubleshoot LAN and network-related issues.

  • Join priority calls and actively coordinate with cross-functional teams to resolve critical incidents.

  • Provide accurate and timely system, network, and server details to support resolution efforts.

  • Minimize downtime by ensuring prompt issue resolution and coordination with relevant teams.

  • Handle system imaging for deployment and re-deployment.

  • Manage onboarding and offboarding of employees and associated IT assets.

  • Be flexible to work in 24x7 shifts and extend working hours when needed to support business continuity.
     

Do you have what it takes to become an IT Support Specialist?

Requirements:

  • At least 2-3 years of minimum experience and a Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.

  • Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills

  • Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel.

  • You have good time and project management skill

  • Excellent English communication skills - both spoken and written

  • You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL



  • Mumbai, Maharashtra, India Tek Support Full time

    Job DescriptionJob Title: Regulatory Affairs Specialist Med/Pharma (Female)Location: RemotePosition Overview:We are seeking an experienced Regulatory Affairs professional with expertise in both pharmaceutical and medical device regulatory compliance. The role involves preparing, reviewing, and submitting regulatory documentation to global health authorities,...


  • Mumbai, Maharashtra, India Tek Support Full time

    Job Title: Regulatory Affairs Specialist Med/Pharma (Female) Location: Remote Position Overview: We are seeking an experienced Regulatory Affairs professional with expertise in both pharmaceutical and medical device regulatory compliance. The role involves preparing, reviewing, and submitting regulatory documentation to global health authorities, ensuring...


  • Mumbai, Maharashtra, India Tek Support Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title:Regulatory Affairs Specialist Med/Pharma (Female)Location:RemotePosition Overview:We are seeking an experienced Regulatory Affairs professional with expertise in both pharmaceutical and medical device regulatory compliance. The role involves preparing, reviewing, and submitting regulatory documentation to global health authorities, ensuring...


  • Mumbai, Maharashtra, India Games24x7 Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionGames24x7 is an online gaming company headquartered in India, founded by New York University-trained economists Bhavin Pandya and Trivikraman Thampy in 2006. Backed by investors such as Tiger Global and The Raine Group, the company specializes in using behavioral science, technology, and AI to create an exceptional gaming experience. They...

  • Support Specialist

    22 hours ago


    Mumbai, Maharashtra, India Vexalyra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Specialist at Vexalyra, located in Mumbai. The Specialist will be responsible for overseeing day-to-day operations, assisting in the development and implementation of strategies, collaborating with various departments, performing research and data analysis, and ensuring compliance with company standards....


  • Navi Mumbai, Maharashtra, India Global IT Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionGlobal IT Solutions, established in 2007, is a premier strategic manpower sourcing agency specializing in placements for IT and ITES companies across India. We have played a crucial role in the successful placement of highly qualified candidates throughout India. Our team comprises highly experienced recruiters with deep expertise in...


  • Navi Mumbai, Maharashtra, India CMS It Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Provide L2 support for internal/external software tools, including installation, configuration, and maintenance.Troubleshoot and resolve escalated technical issues related to tools and applications.Collaborate with development, QA, and IT teams to diagnose and fix tool-related problems.Monitor tool performance and suggest improvements or...


  • Mumbai, Maharashtra, India beBeeOfficeSupport Full time ₹ 4,00,000 - ₹ 7,50,000

    Job Title: Office Support SpecialistOur organization is seeking a skilled Office Support Specialist to manage administrative tasks, including scheduling, customer inquiries and general office operations.The selected candidate will be responsible for maintaining and organizing office records, filing and customer data. Additionally, they will assist with order...


  • Mumbai, Maharashtra, India beBeeSpecialist Full time ₹ 5,50,000 - ₹ 8,50,000

    Technical Support Specialist">We are seeking a skilled and passionate technical support specialist to join our growing team. The ideal candidate will have 1-3 years of experience in a technical support role, with a strong understanding of mobile platforms (iOS, Android) and web applications.">Provide technical support for our mobile and web...


  • Mumbai, Maharashtra, India Byld Full time

    Job Title - Sales Support SpecialistExperience- Min 2 yearsBudget- Upto 5 LPALocation - Marol MumbaiWebsite link - https byldgroup comJob Summary - We are seeking a dynamic and detail-oriented Sales Support Specialist to join our team This role will involve coordinating with business heads to ensure timely submission of reports creating comprehensive...