Application Support Analyst

4 weeks ago

Hyderabad Mumbai, India Reuters Full time

Job Description - Th is role is part of a high-performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Salesforce, Order Capture, Conga, Ortoo, Copado, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more. - Partner with application development teams to deliver operational readiness for new applications and features. - Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. - Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. - Contribute to the strategy of the department and drive implementation of department goals that support the company s core values. - Participate in complex initiatives such as large-scale upgrades. - Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. - Ensure documentation, processes, and procedures are updated regularly. About You - You re a fit for the role if your background includes: - Bachelor s degree or equivalent required; Computer Science or related technical degree preferred. - 3+ Years of experience in software development and/or technology infrastructure and operations. - Fluent in speaking and writing English. - Experience in supporting applications built on modern application architecture and cloud infrastructure, Salesforce - sales cloud and service cloud, Data Security Knowledge, Copado, Certinia , Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure DevOps, Git, Git Hub . Integration knowledge high desired. - Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure. - Proven track record of success participating in projects and initiatives even with ambiguous details provided. - Strong customer service, problem solving, organizational and conflict management skills. - Strong IT Service Management and standards experience. - Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills. - Proven ability to learn new technologies quickly. - Hands-on experience with programming and scripting languages. - Comfortable in a fast-paced environment and motivated by complex technical and business challenges

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