Application Production Support Analyst
15 hours ago
Hi All,
We have an urgent opening for the role of Application Production Support Analyst for one of our leading Investment Banking client in Mumbai location.
Experience : 5 -7 years
Looking for candidates providing L2 / L3 support only
Very good communication skills are must.
Looking for candidates having Capital market/ Investment banking domain experience only.
Mumbai Location.
Responsibilities
Direct Responsibilities
- Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
- Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
- Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box.
- Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
- Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
- Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
Contributing Responsibilities
Analyzing/documenting problems, recommending solutions, & initiating corrective action
- Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
- Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
- Responsible for UAT/PROD deployment & validation,
Technical & Behavioral Competencies
- Hands on knowledge in SQL/Oracle /Unix
- Knowledge in Monitoring tools as ITRS Geneos, Grafana, Prometheus, Nagios
- Having functional knowledge in: Equity Derivatives/ Trade Life Cycle/ Futures and Options.
- Knowledge on ITIL process
If anyone is interested , please share your resumes to
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