Application Production Support Analyst

60 minutes ago

Mumbai, Maharashtra, India Kiya Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Hi All,

We have an urgent opening for the role of Application Production Support Analyst for one of our leading Investment Banking client in Mumbai location.

Experience : 5 -7 years

Looking for candidates providing L2 / L3 support only

Very good communication skills are must.

Looking for candidates having Capital market/ Investment banking domain experience only.

Mumbai Location.

Responsibilities

Direct Responsibilities

  • Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
  • Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
  • Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box.
  • Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
  • Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
  • Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required

Contributing Responsibilities

Analyzing/documenting problems, recommending solutions, & initiating corrective action

  • Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
  • Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
  • Responsible for UAT/PROD deployment & validation,

Technical & Behavioral Competencies

  • Hands on knowledge in SQL/Oracle /Unix
  • Knowledge in Monitoring tools as ITRS Geneos, Grafana, Prometheus, Nagios
  • Having functional knowledge in: Equity Derivatives/ Trade Life Cycle/ Futures and Options.
  • Knowledge on ITIL process

If anyone is interested , please share your resumes to

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