Application Support Analyst

11 hours ago

Mumbai, Maharashtra, India Bureau Veritas Consumer Products Services Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Job Title: Application Support Analyst

Job Location: Mumbai (Andheri)

Job Description:

The Technical Support Analyst is responsible for providing technical and operational support to end-users, ensuring efficient resolution of issues and maintaining high levels of user satisfaction. This role involves analyzing and troubleshooting technical problems, managing service requests, and working closely with other IT and business units to improve support processes and service delivery.

Responsibilities:

Technical Skills & Tools: (must have)

  • Technical Support
  • Troubleshooting
  • Ticketing Systems (e.g., JIRA, ServiceNow, Zendesk)
  • Issue Tracking
  • Metrics/Analytics (resolution times, user satisfaction)
  • Documentation

Process & Methodologies: (must have)

  • Query Triage
  • Priority Management
  • Escalation Procedures
  • Continuous Improvement
  • Best Practices

Soft Skills & Competencies: (must have)

  • User Communication
  • Collaboration (with dev teams/L2 associates)
  • Knowledge Sharing
  • Problem-Solving
  • Trend Analysis

Domain-Specific Terms: (must have)

  • L1/L2 Support (Level 1/2 support)
  • System Functionality
  • User Experience (UX)

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