ITSM Application Support
24 hours ago
ITSM Application Support (L1) | Jio | 1-3 Yrs Exp
We're hiring a dedicated ITSM L1 Application Support Analyst with 2+ years of experience to ensure the stability of our core business applications.
If you thrive on troubleshooting and hitting SLAs, this role is for you
Location
[Navi Mumbai, Ghansoli, Maharashtra]
What You'll Be Doing:
Support Core Apps: Provide L1 support for enterprise applications (e.g., Service Manager, OBM, uCMDB).
Alert & Incident Management: Manage, monitor, and resolve incidents and alerts to meet strict SLAs.
Tool Expertise: Utilize and understand our Ticketing tool (Service Manager) workflow.
OS Foundation: Work hands-on with both Linux & Windows OS for installation and troubleshooting.
Maintenance: Perform routine health checks, updates, and configuration tasks.
What We Need:
Experience: Minimum 2+ years in Application Support, with 1+ year total professional experience.
Tech Stack: Experience supporting at least one major enterprise application.
Communication: Strong verbal and written communication skills for documentation and user follow-up.
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