Application Support L2

1 day ago

Navi Mumbai, Maharashtra, India Reliance Retail Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Role: Application Support - SAP (WM / MM)

Experience:

Total Experience: 5 - 7 Years

Relevant Experience : 2 – 3 Years in SAP WM or MM/SD Modules

Academic Qualification: BE / B.TECH / Graduation in IT

Role Responsibilities:

  • Managing production application support.
  • Working at level 2 giving expert support and information to the queries raised by the end user.
  • To understand the business process and provide consultation services.
  • Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.
  • Driving timely resolution of customer issues within the expected SLA.
  • Preparing and maintaining KEDB for all the known issues.
  • Coordination with Product team / Development team for the next level support, bug-fixes and deliveries.
  • Drive and manage the 1st level support team for the issue resolution.
  • Involvement in UAT and application deployments.

Primary Skills:

  • Strong working knowledge of SAP MM/WM module.
  • Strong conceptual knowledge of MM in areas like Purchasing, Physical Inventory, Pricing, Stock transfers.
  • Strong knowledge related to interface monitoring inbound queue, outbound queue RFC's and IDOCS.
  • Strong integration knowledge of MM integration with other modules like SD, FICO and WM,
  • Knowledge of STOs and deliveries are prefer.
  • Knowledge related to SAP WM process like Warehouse Structure, Master data, inbound and outbound process and HU management.
  • Knowledge of production support, client interaction and issue resolution.
  • Good communications skills – Ability to articulate clearly in English.
  • Willing to work in shifts.
  • Good Analytical, Problem Solving Skills and Interpersonal Skills.
  • Knowledge of project management and transition.

Secondary Skills:

  • ITIL certification is preferred
  • Retail / Warehouse Management domain background would be highly preferred

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