Application Support L2

2 days ago

Navi Mumbai, Maharashtra, India Reliance Retail Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Role:
Application Support - SAP (WM / MM)

Experience
Total Experience: 5 - 7 Years

Relevant Experience : 2 3 Years in SAP WM or MM/SD Modules

Academic Qualification:
BE / B.TECH / Graduation in IT

Role Responsibilities

  • Managing production application support.
  • Working at level 2 giving expert support and information to the queries raised by the end user.
  • To understand the business process and provide consultation services.
  • Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.
  • Driving timely resolution of customer issues within the expected SLA.
  • Preparing and maintaining KEDB for all the known issues.
  • Coordination with Product team / Development team for the next level support, bug-fixes and deliveries.
  • Drive and manage the 1st level support team for the issue resolution.
  • Involvement in UAT and application deployments.

Primary Skills

  • Strong working knowledge of SAP MM/WM module.
  • Strong conceptual knowledge of MM in areas like Purchasing, Physical Inventory, Pricing, Stock transfers.
  • Strong knowledge related to interface monitoring inbound queue, outbound queue RFCs and IDOCS.
  • Strong integration knowledge of MM integration with other modules like SD, FICO and WM,
  • Knowledge of STOs and deliveries are prefer.
  • Knowledge related to SAP WM process like Warehouse Structure, Master data, inbound and outbound process and HU management.
  • Knowledge of production support, client interaction and issue resolution.
  • Good communications skills Ability to articulate clearly in English.
  • Willing to work in shifts.
  • Good Analytical, Problem Solving Skills and Interpersonal Skills.
  • Knowledge of project management and transition.

Secondary Skills

  • ITIL certification is preferred
  • Retail / Warehouse Management domain background would be highly preferred

  • L2 Application Support

    2 weeks ago

    Mumbai, Maharashtra, India Cyber Managers Software Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    L2 level Support,  Resolution of issues. Strong understanding of Java based applications, Oracle, Shell scriptsL2 applications supportMonitored system performance, application logs, and scheduled jobs to maintain 99.9% uptime.Utilized SQL queries for data validation, root cause analysis, and generating ad-hoc business reports.Handle incidents and service...

  • Helpdesk L2 Support

    22 hours ago

    Navi Mumbai, Maharashtra, India Amsys It Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Key Responsibilities:Technical Support & Troubleshooting:Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations.Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.Utilize remote support tools to connect to end-user devices and efficiently...

  • Tools Support L2 Professional

    21 hours ago

    Navi Mumbai, Maharashtra, India CMS It Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    *Role Summary* The Tools Support Engineer (L2) provides advanced technical support, maintenance, and administration for enterprise IT tools and platforms. This role acts as an escalation point for Level 1 support, ensuring tool stability, performance, and timely issue resolution. The L2 engineer also assists with tool configuration, patching, integrations,...

  • Application Support L2

    2 weeks ago

    Navi Mumbai, Maharashtra, India Reliance Retail Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Role: Application Support - SAP (WM / MM)Experience: Total Experience: 5 - 7 YearsRelevant Experience : 2 3 Years in SAP WM or MM/SD ModulesAcademic Qualification: BE / B.TECH / Graduation in ITRole Responsibilities:Managing production application support.Working at level 2 giving expert support and information to the queries raised by the end user.To...

  • L2 Support Engineer

    5 days ago

    Mumbai, Maharashtra, India Satmat Technologies Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Skills:- SQL, Windows/Linux system administration, ITIL framework, Networking protocols (TCP/IP, DHCP, DNS), Scripting languages (Python, Bash), Cloud platforms (AWS, Azure), Log analysis tools (Splunk, ELK), Java,- Job TitleL2 Support Engineer- Experience3 to 5 Years- LocationThane- Job TypeFull-time- We are looking for a skilled L2 Support Engineer with 3...

  • Application Support L2 POS

    2 weeks ago

    Navi Mumbai, Maharashtra, India Reliance Retail Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary:We are seeking a skilled and proactive Level 2 POS Support Engineer to provide advanced technical support for Retail Point of Sale (POS) systems. The ideal candidate will have hands-on experience with IIS servers, Oracle and MySQL databases, Kubernetes clusters, and Linux environments. This role is critical in ensuring seamless store operations...

  • IT Support Engineer – L2

    1 week ago

    Mumbai, Maharashtra, India TECEZE Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title:IT Support Engineer – L2Location:MumbaiExperience:4–10 YearsAvailability:Immediate JoinerJob OverviewWe are seeking a skilledIT Support Engineer (L2)to join our IT team in Mumbai. The primary focus of this role is to provide hands-on technical support and troubleshooting for desktop and laptop systems. The ideal candidate will possess strong...

  • L2 Support System Administrator

    1 week ago

    Mumbai, Maharashtra, India 4d641e2a-5422-43aa-af13-1e2b34ab6215 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position: L2 Support Engineer Experience: 5-10 yrsShift: US Shift- Hybrid Mode Location: Mumbai- VikhroliKey Skills: 1. L2 Support- Infrastructure support 2. Monitoring 3. Service Delivery 4. SQL Support 5. Cyber Security

  • Desktop Support Engineer L2

    2 weeks ago

    Mumbai, Maharashtra, India Vintage Solution Full time ₹ 2,80,000 - ₹ 4,20,000 per year

    Job Description:We're looking for a skilled Desktop Support L2 Engineer to provide technical support and assist in the migration of systems from Windows 10 to Windows 11. This role involves both onsite and field support across multiple user locations.Key Responsibilities:Provide L2 desktop support for hardware, software, and network issues.Perform onsite...

  • Application Support Analyst

    5 days ago

    Mumbai, Maharashtra, India Bureau Veritas Consumer Products Services Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Job Title: Application Support AnalystJob Location: Mumbai (Andheri)Job Description:The Technical Support Analyst is responsible for providing technical and operational support to end-users, ensuring efficient resolution of issues and maintaining high levels of user satisfaction. This role involves analyzing and troubleshooting technical problems, managing...