Tools Support L2 Professional
13 hours ago
Key Responsibilities:
- Provide L2 support for internal/external software tools, including installation, configuration, and maintenance.
- Troubleshoot and resolve escalated technical issues related to tools and applications.
- Collaborate with development, QA, and IT teams to diagnose and fix tool-related problems.
- Monitor tool performance and suggest improvements or upgrades.
- Document support procedures and maintain knowledge base articles.
- Assist with tool integration and automation tasks as required.
- Communicate effectively with users and stakeholders to manage expectations and provide timely updates.
- Escalate unresolved issues to L3 support or vendors when necessary
Experience: 5 Years
- Experience on Summit & solarwinds
- Tech / B.E/ Technical Grads.
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