Tools Support L2 Professional

8 hours ago


Navi Mumbai, Maharashtra, India CMS It Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Provide L2 support for internal/external software tools, including installation, configuration, and maintenance.
  • Troubleshoot and resolve escalated technical issues related to tools and applications.
  • Collaborate with development, QA, and IT teams to diagnose and fix tool-related problems.
  • Monitor tool performance and suggest improvements or upgrades.
  • Document support procedures and maintain knowledge base articles.
  • Assist with tool integration and automation tasks as required.
  • Communicate effectively with users and stakeholders to manage expectations and provide timely updates.
  • Escalate unresolved issues to L3 support or vendors when necessary

Experience: 5 Years

  • Experience on Summit & solarwinds
  • Tech / B.E/ Technical Grads.

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