Tools Admin Support

Required Candidate profile Should be ready to work in 24/7 shift. Basic knowledge of ITIL processes. Willing to learn other tools and support when it is required.
Candidates should have a thorough understanding of Portfolio, Contract, Software Assets, Financial Management modules, and Customized Reports. Candidate should have implementation & Customization experience of Asset Manager, Connect-IT, and Crystal Reports. Candidate should be to work on Integrating Asset Manager with Billing, ERP Systems, Flat Files, LDAP, and Microfocus uCMDB. Candidates should have strong technical knowledge of Database, AM Workflows,
Tool Name L2
L1 Skills + Good Communication and customer interaction ( Mandate)  NNMi L2 with minimum 5-7 Years of Experience  Server Automation DCA Skills with 3 -5 Years' of Experience in deployment /configuration knowledge DCA OO Skills with 3-4 Years' of Experience in deployment /configuration knowledge SMAX OBM /OBR Skill with 3-5 Years of Experience in configuration and reporting/ good understanding and deploying appropriate on OBM Management Packs ( Spi's)  Sitescope MF tools patch updates and compliance  UCMDB Server Automation with 3-5 Years' of Experience in deployment /configuration knowledge OO Basic understanding on the automations APM APM & BVD Skills with 3-5 Years' of Experience in deployment /configuration knowledge AM SMAX Skills with 5-6 Years' of Experience in deployment /writing business rules/ configuration knowledge  BVD SiteScope skills with 3-5 Years' of Experience in URL / Port/ Servers Ups and Down / VMware configurations and deployment  OBM UCMDB and Asset skills with 3-5 Years' experience  OBR Postgres Database skillset will be value added 

Good hands-on experience on the following tools Install and configure NNMI and ISP,QA,Traffic and MPLS Configuring reports in NPS Integrations between MF tools like NNMI-OBM, OBM-Smax, NNMI-Ucmdb, Configuring the metrics to enable the monitoring of nnmi nodes Creation of Topology maps Good understanding of L2 and L3 network devices. Configuration of QA probes. Monitoring of traffic between nodes Install and configuring OBM Installing and troubleshooting of OA agents Creating and configuring of policies to monitor availability of servers and applications Installing and configuring of Management packs like , Infra,DBSPI,Middleware etc.. Creating Dashboards for Top level management Configuring the event correlation rules Installing and configuring APM. Creating and configuring BPM scripts Creating and monitoring traffic between node and application RUM and Diagnostics Configuring Monitoring dashboards for end users to monitoring the application availability and performance. Install and configure Network Automation Create scripting templates for network change management. Taking devices backup Upgrade IOS using Network Automation.   Install and configure ucmdb Discover and mapping Configuring reports Integration between other MF tools   Install and configure asset manager. Configure SLA reports Managing the inventory of assets Managing the contract with vendors Integrations with other MF tools and third-party tools   Install and configure DCA/SA Integration with DCA/SA Integration with Operations orchestrator Install and troubleshoot of SA Agents Creating patch policies for windows and linux Creating audit jobs and remediation   Install and configuring SiteScope Create and configuring solution templet Configure the ports and URL monitoring   Install and configure OBR Integration with other MF tools Creating OOB reports and custom reports for availability and performance.

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