Network Engineer L2 Support

13 hours ago

Navi Mumbai, Maharashtra, India Sharp Brains Full time ₹ 7,20,000 - ₹ 8,40,000 per year

Position: Network Engineer - L2 Support

Job Type: Full - Time (On-Site)

Contract Duration: 01 - Year

Compensation: ₹ 60,000 to ₹ 70,000 INR Monthly

Location: Navi Mumbai, Maharashtra, India

Position Overview:

We are looking for a
Network Engineer (Level 2)
must proficient in
English
to provide end-user IT support for our client in Navi Mumbai. The candidate will handle technical incidents and service requests via phone, chat, and email while maintaining high-quality customer service standards.

Key Responsibilities:

  • Provide first-level technical support for Windows, O365, VPN, and network-related issues.
  • Handle inbound calls, chats, and emails through ITSM tools (ServiceNow/Remedy).
  • Manage user accounts in Active Directory and Office 365.
  • Troubleshoot hardware, printers, and peripheral issues.
  • Escalate complex issues to higher-level resolver teams as needed.
  • Maintain proper documentation and ensure timely ticket resolution.
  • Support queue management and incident coordination during MIM situations.

Required Skills:

  • L1-L2 Technical Support / IT Helpdesk
  • Windows OS and Citrix troubleshooting
  • VPN & Network basics (LAN/WAN, IP, DNS)
  • Active Directory & Office 365 administration
  • Hardware and peripheral support
  • ITSM tools (ServiceNow, Remedy, etc.)
  • Excellent communication skills in
    English
  • Customer-first attitude and strong problem-solving skills

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