15h Left Property Manager

4 weeks ago


Udupi, Karnataka, India Zolo Full time
Position : Associate Customer Experience Manager (ACEM)

Location : Udupi, Karnataka

About Zolo

ZoloStays is India's largest co-living and managed accommodation brand, redefining urban living for students and working professionals across major cities. Our services span multiple business verticals — Zolo Stays, Zolo Hotels, Zolo Vacation, Z Assetz and Elevate — each tailored to create smart, safe, and community-driven living spaces.

Elevate is our student housing vertical, dedicated to enhancing campus life through curated accommodations and engagement programs. This LOB focuses specifically on campus operations — crafting meaningful student experiences by building active, vibrant campus communities.

Role Overview

As an Associate Customer Experience Manager, you'll oversee operations for 4–5 hostels/properties, ensuring exceptional service and customer satisfaction. You'll lead teams, streamline processes, and handle escalations to maintain service excellence.

Key Responsibilities

- Manage daily operations: housekeeping, food, repairs, Wi-Fi, laundry, hostel management.
- Lead and motivate wardens & blue-collar staff (team size: ~15–20).
- Maintain discipline, records, and process compliance.
- Achieve a Customer Satisfaction Score of 4+/5.
- Train and develop team members for professional growth.
- Handle customer and operational escalations efficiently.

What You'll Gain

- Leadership & team management skills.
- Experience in the fast-growing co-living industry.
- Entrepreneurial mindset & process optimization know-how.
- Exposure to data-driven decision-making in operations.

Requirements

- Bachelor's degree in any field.
- Strong communication skills (English + regional language).
- Basic understanding of operations & customer handling.
- Proactive, team-oriented approach.

Why Join Us?

Work in a dynamic, innovation-driven environment that fosters growth, collaboration, and continuous learning.
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