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Senior Operations Manager
3 weeks ago
As a Senior Operations Manager, you will be responsible for overseeing the smooth operation of multiple services including Housekeeping, Food, Repair & Maintenance, Wi-Fi, Laundry, and Hostel Management across 45 properties/hostels. Your role will involve leading and motivating teams, ensuring discipline and record-keeping through proper registers and sheets, and maintaining high customer satisfaction levels.
Key Responsibilities:- Manage operations across various services to ensure seamless delivery and high-quality standards.
- Lead and motivate teams, fostering a positive and productive work environment.
- Ensure accurate documentation and record-keeping for all operational activities.
- Maintain high customer satisfaction levels by addressing day-to-day operational issues effectively.
- Drive process compliance through internal audits and external assessments.
- Develop and implement training programs to enhance team growth and performance.
- Bachelor's degree in any field.
- Excellent communication skills in English and at least one regional language.
- Proven understanding of customer handling and operations principles.
- Proactive, team-oriented, and adaptable personality with a passion for learning and growth.
Zolo offers a dynamic and supportive work environment that values employee growth and development. Our talented team members and employee-friendly policies create an ideal setting for professionals seeking opportunities to thrive.
