Urgent Senior Process Manager

3 weeks ago

Chandigarh, Chandigarh, India Eclerx Full time
Job Description

Customer Operations Senior Process ManagerResponsibilities

- Prepares performance reports by collecting, analyzing, and summarizing data and trends
- Ensure Critical Performance Metrics are met consistently
- Lead client/vendor reviews/calibrations
- Revert to client/vendor queries on routine issues
- Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
- Manage multiple teams
- Perform audits and quality checks on Team Leads & Floor Supports
- Provide feedback to the Team Leads & Floor Supports periodically on their performance
- Ensure cross skilling and periodic process re-verification to ensure resource pool
- Perform Training Need Identification for teams
- Perform Bottom Quartile Management
- Ensure directives from senior leadership are percolated and acted upon
- Hold periodic meetings, discuss task delegation and review issues
- Conduct team huddles and meetings to discuss operational updates
- Build team spirit through group sessions, activities, and projects
- Focus on retention of staff through career mapping & guiding team members
- Advocate and follow organizational policies and procedures
- Adhere to the information security requirements
- Ensure all client deliverables met within timelines
- Ensure productivity/quality enhancement and process meet all metrics
- Remediation of any major incident
- Manage client MBR/QBR deck, client calls and reviews

  • Senior Process Manager

    3 weeks ago

    Chandigarh, Chandigarh, India Eclerx Full time

    Job DescriptionCustomer Operations Senior Process Manager Responsibilities- Prepares performance reports by collecting, analysing, and summarizing data and trends- Ensure Critical Performance Metrics are met consistently- Lead client/vendor reviews/calibrations- Revert to client/vendor queries on routine issues- Provide innovative ideas to optimize internal...

  • Urgent Search) Associate Process Manager

    3 weeks ago

    Chandigarh, Chandigarh, India Eclerx Full time

    Job DescriptionCustomer Operations Associate Process Manager Responsibilities- Prepares performance reports by collecting, analysing, and summarizing data and trends- Ensure Critical Performance Metrics are met consistently- Lead client/vendor reviews/calibrations- Revert to client/vendor queries on routine issues- Provide innovative ideas to optimize...

  • Senior IT Project Director

    2 weeks ago

    Chandigarh, Chandigarh, India beBeeproject manager Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Technical Project Manager","Job Summary":["We are seeking a highly skilled Technical Project Manager to lead the planning, execution, and delivery of complex technology projects across enterprise systems and platforms."]},{

  • Senior Business Process Manager

    1 week ago

    Chandigarh, Chandigarh, India beBeeProcess Full time ₹ 12,00,000 - ₹ 36,00,000

    Key Job ResponsibilitiesPrepare Performance Reports: Collect, analyze and summarize data and trends to provide insights for decision-making.Meet Performance Metrics: Ensure consistent achievement of key performance indicators (KPIs) to drive business growth.Lead Client/Vendor Reviews: Collaborate with clients and vendors to review and calibrate processes,...

  • Senior Workforce Manager

    1 week ago

    Chandigarh, Chandigarh, India beBeeWorkforce Full time ₹ 6,00,000 - ₹ 18,00,000

    Job Title: Senior Workforce Manager">We are looking for a Senior Workforce Manager to join our team.This role is responsible for overseeing the daily operations of our workforce management team, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:To interact with technicians in the field to provide them with real-time...

  • Provisioning Process Manager

    2 weeks ago

    Chandigarh, Chandigarh, India beBeeTelecom Full time ₹ 9,00,000 - ₹ 18,00,000

    At the forefront of telecoms innovation, we seek a Provisioning Process Manager to oversee seamless network provisioning and drive system enhancements.Key Responsibilities:Become the central point of contact for all mobile provisioning-related requests, ensuring timely and error-free delivery across voice, WiFi, SIM activations, migrations, upgrades, and SI...

  • Senior Operations Manager

    14 hours ago

    Chandigarh, Chandigarh, India G-LEHUR Full time ₹ 8,50,000 - ₹ 10,26,000 per year

    Job Summary:We are seeking a proactive and detail-oriented Senior Operations Manager to oversee daily business operations, improve processes, and ensure smooth execution across departments. The ideal candidate will have strong leadership skills, a problem-solving mindset, and experience in driving efficiency, productivity, and organizational excellence. This...

  • Urgent) Manager

    4 weeks ago

    Chandigarh, Chandigarh, India HSBC Full time

    Job descriptionSome careers open more doors than others If youre looking for a career that will unlock new opportunities join HSBC and experience the possibilities Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further Global Asset...

  • Senior Sales Manager

    4 weeks ago

    Chandigarh, Chandigarh, India Hyatt Full time

    Description You will be responsible to assist with the efficient running of the department in line with Hyatt International s Corporate Strategies and brand standards whilst meeting employee guest and owner expectations The Senior Sales Manager is responsible to act as a sales specialist and be responsible to ensure the related revenue is maximised in the...

  • HR Manager/ Executive

    4 days ago

    Chandigarh, Chandigarh, India Eden Critical Care Hospital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Eden Hospital 120 Bedded NABH Hospital are urgently requiring HR executives/ ManagerCandidate will be responsible for Hiring, Interviews, Payrolls and other HR Operations.Walk-in Interviews at Eden Hospital #115, Phase-1, Industrial Area Chandigarh