Senior Business Process Manager

Key Job Responsibilities

• Prepare Performance Reports: Collect, analyze and summarize data and trends to provide insights for decision-making.
• Meet Performance Metrics: Ensure consistent achievement of key performance indicators (KPIs) to drive business growth.
• Lead Client/Vendor Reviews: Collaborate with clients and vendors to review and calibrate processes, ensuring optimal outcomes.
• Resolve Client Queries: Respond promptly to client inquiries, addressing routine issues efficiently.
• Innovate Internal Processes: Develop and implement innovative ideas to optimize internal metrics, ensuring timely delivery of critical results.
• Manage Multiple Teams: Oversee the performance of multiple teams, providing guidance and support as needed.
• Perform Audits and Quality Checks: Conduct regular audits and quality checks on team leads and floor supports to ensure compliance with standards.
• Provide Feedback: Offer constructive feedback to team leads and floor supports, promoting growth and development.
• Ensure Cross-Skilling: Facilitate cross-skilling and periodic process re-verification to maintain a skilled and adaptable workforce.
• Identify Training Needs: Determine training needs for teams, ensuring employees have the necessary skills to excel in their roles.
• Implement Bottom Quartile Management: Develop strategies to address underperformance, driving improvement and excellence throughout the organization.
• Communicate Directives: Effectively communicate directives from senior leadership, ensuring prompt action and alignment with organizational goals.
• Hold Meetings and Discussions: Schedule regular meetings and discussions to delegate tasks, review progress, and address issues.
• Conduct Team Huddles: Facilitate team huddles and meetings to discuss operational updates, promote collaboration, and drive results.
• Foster Team Spirit: Organize group sessions, activities, and projects to build team spirit, encouraging a positive and inclusive work environment.
• Retain Staff: Implement career mapping and guidance programs to retain staff, promoting long-term employee satisfaction and loyalty.
• Adhere to Policies and Procedures: Uphold organizational policies and procedures, ensuring adherence to established guidelines and standards.
• Maintain Information Security: Ensure robust information security measures are in place, protecting sensitive data and preventing unauthorized access.
• Deliver Client Results: Ensure all client deliverables are met within timelines, driving customer satisfaction and loyalty.
• Enhance Productivity/Quality: Focus on enhancing productivity and quality, meeting or exceeding all metrics and performance targets.
• Remediate Incidents: Promptly remediate any major incidents, minimizing disruption and ensuring business continuity.

Key Skills and Qualifications:

• Strategic Thinking: Demonstrate strategic thinking and problem-solving skills to drive business growth and excellence.
• Leadership: Exemplify strong leadership skills, inspiring and motivating teams to achieve outstanding results.
• Communication: Possess excellent communication skills, facilitating effective dialogue and collaboration across the organization.
• Analytical Skills: Showcase advanced analytical skills, collecting and analyzing data to inform business decisions.
• Project Management: Demonstrate expertise in project management, overseeing multiple initiatives and driving timely delivery of results.
• Coaching and Development: Provide coaching and development opportunities to team members, promoting growth and excellence.
• Cross-Functional Collaboration: Foster strong cross-functional collaboration, building relationships and driving alignment across departments.

Benefits:

• Opportunity for Growth: Enjoy opportunities for growth and development, advancing your career in a dynamic and supportive environment.
• Competitive Compensation: Receive competitive compensation and benefits, reflecting your value to the organization.
• Collaborative Culture: Thrive in a collaborative culture that values teamwork, diversity, and inclusion.
• Recognition and Rewards: Be recognized and rewarded for your achievements, celebrating individual and team successes.