Provisioning Process Manager

18 hours ago

Chandigarh, Chandigarh, India beBeeTelecom Full time ₹ 9,00,000 - ₹ 18,00,000

At the forefront of telecoms innovation, we seek a Provisioning Process Manager to oversee seamless network provisioning and drive system enhancements.

Key Responsibilities:

  1. Become the central point of contact for all mobile provisioning-related requests, ensuring timely and error-free delivery across voice, WiFi, SIM activations, migrations, upgrades, and SI transfers.
  2. Develop and manage end-to-end provisioning workflows that meet Service Level Agreements (SLAs) and regulatory compliance standards.
  3. Collaborate with network teams, IT, Central CE, and partners to guarantee efficient and precise provisioning execution.
  4. Manage Inventory/SIM card life cycle management – allocations, activations, Non Rec deletions
  5. Analyze and resolve provisioning failures, escalate issues when necessary, and minimize service downtime for customers.
  6. Lead new product testing, IVR Testing, Journey Testing, process correction of new products and existing eCAF/Mitra/Thanks App Journeys.
  7. Maintain updated documentation of provisioning processes, SOPs, and exception handling.
  8. Support audit & compliance requirements related to subscriber activation and deactivation.
  9. Provide reporting on provisioning performance, failure analysis, and process improvement initiatives.
  10. Train and guide internal teams/D2C on provisioning processes and best practices.
  11. Own the responsibility for ensuring error-free provisioning of customer orders in all systems for Broadband & Air Fiber.
  12. Establish risk mitigation strategies to safeguard against potential challenges or disruptions.
  13. Ensure compliance with regulations & legal requirements.
  14. System reconciliation across CRM, Order Management, Billing, VTA, OSS, Network, GIS, Apps etc.
  15. Identify bottlenecks in existing systems and proactively address the gaps through solution-based approaches.
  16. Proactively identify failures, work on solutioning & ensure operational & structural fixes.
  17. Close looping of issues by performing & managing business UATs.
  18. Impact calculation post-fix implementation by tracking Pre & Post deployment performance.
  19. Tracking issues and work with Product team to fix them structurally.
  20. Exception Identification, Closure within TAT & Eliminating Defects.
  21. ARP & other plan reconciliations – tracking of issues, bug closures & enhancements.
  22. Lead System Integrations & Migrations across systems & ensure seamless execution.
  23. Drive Digital First journey by driving system & process enhancements.
  24. Engage with cross-functional teams including Marketing, IT, Operations, Network, CE etc.
  25. Single point of contact to manage internal & external audits for Broadband journeys.

Required Skills & Qualifications:

  1. Good understanding of telecom provisioning systems (HLR/HSS, CRM, Billing, Order Management systems, SIM Management tools).
  2. Familiarity with mobile technologies (2G/3G/4G/5G), IMS & VoLTE provisioning.
  3. Strong problem-solving & coordination skills.
  4. Excellent communication skills for interaction with internal stakeholders and external partners.
  5. Ability to work under pressure and manage high-volume provisioning requests.
  6. Knowledge of regulatory norms (eKYC, MNP, TRAI compliance in India) preferred.

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