Provisioning Operations Manager

2 days ago

Chandigarh, Chandigarh, India beBeeProvisioning Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title:

Provisioning Operations Lead

We are seeking a highly skilled Provisioning Operations Lead to oversee the end-to-end provisioning process for our customers.

This is an exciting opportunity to join our team and lead the way in ensuring seamless provisioning experiences for our customers.

  1. Manage provisioning workflows, ensuring timely and error-free execution of provisioning requests.
  2. Coordinate with network teams, IT, Central CE, and partners to ensure smooth provisioning processes.
  3. Analyze and resolve provisioning failures, escalating issues when necessary to minimize service downtime.
  4. Develop and maintain updated documentation of provisioning processes, SOPs, and exception handling procedures.
  5. Support audit & compliance requirements related to subscriber activation and deactivation.
  6. Provide reporting on provisioning performance, failure analysis, and process improvement initiatives.
  7. Train and guide internal teams on provisioning processes and best practices.

Required Skills:

  • Strong understanding of telecom provisioning systems (HLR/HSS, CRM, Billing, Order Management systems, SIM Management tools).
  • Familiarity with mobile technologies (2G/3G/4G/5G), IMS & VoLTE provisioning.
  • Excellent problem-solving & coordination skills.
  • Strong communication skills for interaction with internal stakeholders and external partners.
  • Ability to work under pressure and manage high-volume provisioning requests.

Benefits:

  • Opportunity to work with a dynamic team.
  • Professional growth and development opportunities.
  • A collaborative work environment.

Miscellaneous:

  • Please submit your application through our website.
  • We are an equal opportunities employer.

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