Lead – Provisioning, Audit

11 hours ago

Chandigarh, Chandigarh, India airtel Full time

The Lead Provisioning role is to ensure seamless provisioning for Mobility and broadband.

Key Responsibilities

  1. Act as the single point of contact (SPOC) for all mobile provisioning-related requests (voice, Wifi, SIM activations, migrations, upgrades, and SI transfers).
  2. Manage end-to-end provisioning workflows in line with SLAs and regulatory compliance.
  3. Coordinate with network teams, IT, Central CE and partners to ensure timely and error-free provisioning.
  4. Handle Inventory / SIM card life cycle management – allocations, activations, Non Rec deletions
  5. Analyze and resolve provisioning failures, escalate issues when necessary, and ensure minimal service downtime for customers.
  6. New product testing, IVR Testing, Journey Testing, Process Correction of new products and existing eCAF/Mitra /Thanks App Journeys.
  7. Maintain updated documentation of provisioning processes, SOPs, and exception handling.
  8. Support audit & compliance requirements related to subscriber activation and deactivation.
  9. Provide reporting on provisioning performance, failure analysis, and process improvement initiatives.
  10. Train and guide internal teams / D2C on provisioning processes and best practices.
  11. Owner for ensuring error free provisioning of customer orders in all systems for Broadband & Air Fiber
  12. Establish risk mitigation strategies to safeguard against potential challenges or disruptions
  13. Ensure compliance with regulations & legal requirements
  14. System reconciliation across CRM, Order Management, Billing, VTA, OSS, Network, GIS, Apps etc.
  15. Identify bottlenecks in existing systems and proactively address the gaps through solution based approach
  16. Proactively identify failures, work on solutioning & ensure operational & structural fix
  17. Close looping of issues by performing & managing business UATs
  18. Impact calculation post fix implementation by tracking Pre & Post deployment performance
  19. Tracking issues and work with Product team to fix them structurally
  20. Exception Identification, Closure within TAT & Eliminating Defects
  21. ARP & other plan reconciliations – tracking of issues, bug closures & enhancements
  22. Lead System Integrations & Migrations across systems & ensure seamless execution
  23. Lead Digital First journey by driving system & process enhancements
  24. Engage with cross functional team including Marketing, IT, Operations, Network, CE etc.
  25. Single point of contact to manage internal & external audits for Broadband journeys

Key Skills & Competencies

  1. Good understanding of telecom provisioning systems (HLR/HSS, CRM, Billing, Order Management systems, SIM Management tools).
  2. Familiarity with mobile technologies (2G/3G/4G/5G), IMS & VoLTE provisioning.
  3. Strong problem-solving & coordination skills.
  4. Excellent communication skills for interaction with internal stakeholders and external partners
  5. Ability to work under pressure and manage high-volume provisioning requests.
  6. Knowledge of regulatory norms (eKYC, MNP, TRAI compliance in India) preferred.

  • Lead – Provisioning, Audit

    1 week ago

    Chandigarh, Chandigarh, India airtel Full time

    The Lead Provisioning role is to ensure seamless provisioning for Mobility and broadband. Key Responsibilities Act as the single point of contact (SPOC) for all mobile provisioning-related requests (voice, Wifi, SIM activations, migrations, upgrades, and SI transfers). Manage end-to-end provisioning workflows in line with SLAs and regulatory compliance....

  • Lead – Provisioning, Audit

    1 week ago

    Chandigarh, Chandigarh, India airtel Full time

    The Lead Provisioning role is to ensure seamless provisioning for Mobility and broadband.Key Responsibilities1. Act as the single point of contact (SPOC) for all mobile provisioning-related requests (voice, Wifi, SIM activations, migrations, upgrades, and SI transfers).2. Manage end-to-end provisioning workflows in line with SLAs and regulatory compliance.3....

  • Lead – Provisioning, Audit

    1 week ago

    Chandigarh, Chandigarh, India airtel Full time

    The Lead Provisioning role is to ensure seamless provisioning for Mobility and broadband.Key Responsibilities Act as the single point of contact (SPOC) for all mobile provisioning-related requests (voice, Wifi, SIM activations, migrations, upgrades, and SI transfers).Manage end-to-end provisioning workflows in line with SLAs and regulatory...

  • Provisioning Operations Manager

    2 days ago

    Chandigarh, Chandigarh, India beBeeProvisioning Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title:Provisioning Operations LeadWe are seeking a highly skilled Provisioning Operations Lead to oversee the end-to-end provisioning process for our customers.This is an exciting opportunity to join our team and lead the way in ensuring seamless provisioning experiences for our customers.Manage provisioning workflows, ensuring timely and error-free...

  • Provisioning System Enhancements Specialist

    7 days ago

    Chandigarh, Chandigarh, India beBeeCompliance Full time ₹ 15,00,000 - ₹ 20,00,000

    Key Roles and ResponsibilitiesThe role of Provisioning Lead serves as the single point of contact for all mobile provisioning-related requests.Provisioning RequestsManage end-to-end provisioning workflows in line with SLAs and regulatory compliance.Coordinate network teams, IT, Central CE, and partners to ensure timely and error-free...

  • Mobile Network Provisioning Expert

    1 week ago

    Chandigarh, Chandigarh, India beBeeTelecommunications Full time ₹ 60,00,000 - ₹ 1,50,00,000

    Provisioning Lead Job SummaryWe are seeking a skilled Provisioning Lead to ensure seamless provisioning for Mobility and broadband. The ideal candidate will have a strong background in telecommunications, excellent problem-solving skills, and the ability to work under pressure.Key Responsibilities:Act as the single point of contact for all mobile...

  • Broadband Provisioning Specialist

    7 days ago

    Chandigarh, Chandigarh, India beBeeprovisioning Full time ₹ 10,08,000 - ₹ 1,41,12,000

    Provisioning Lead RoleThe primary objective of the Provisioning Lead role is to ensure seamless and efficient provisioning for Mobility and broadband services.

  • Telecom Provisioning Specialist

    1 week ago

    Chandigarh, Chandigarh, India beBeeprovisioning Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Provisioning Lead">Job Description:

  • Senior Quality Assurance Lead

    2 weeks ago

    Chandigarh, Chandigarh, India beBeeQuality Full time ₹ 18,00,000 - ₹ 24,00,000

    Lead Quality Assurance ProfessionalWe are seeking an experienced quality assurance professional to lead our quality management system. Quality Assurance Leadership Compliance and Regulatory Oversight Quality Management System (QMS) Product Lifecycle Management Leadership and Team Management Risk and Incident Management Documentation and Record-Keeping...

  • Senior SSO Implementation Manager

    5 days ago

    Chandigarh, Chandigarh, India Cywarden Global Services Full time US$ 1,04,000 - US$ 1,30,878 per year

    Role summaryYou will own end-to-end SSO implementations and federation architecture for large, complex customers - from discovery and design to delivery, automation, and operational handover. You'll act as the technical lead for SSO/IAM projects, collaborate with solution architects and product teams, and drive best practices across security, scalability,...