Pharma Technical Services Expert/Specialist
5 days ago
Job Duties
Note: Candidate preferable work in Mumbai or Hyderabad.
1. Assist the sales to answer the technical questions raised by the customer, collaborate with the visit, and preach the product introduction;
2. Respond to customer feedback and complaints in a timely manner and give solutions, collaborate with factory technicians to effectively solve the needs and problems raised by customers;
3. Understand customer needs through on-site visits, grasp the actual problems of customer feedback and guide customers to solve product and technical problems;
4. Improve and optimise internal technical database, collect product information and customer feedback.
Job Requirements:
1. Bachelor degree or above in medicine, biology, chemistry, pharmacy and other related majors;
2. Strong communication skills, strong sense of responsibility, able to correctly understand customer needs and propose solutions;
3. 3 years of technical support experience in pharmaceutical excipients industry, PVP excipients technical support experience is preferred, experience in leading companies in the industry is preferred (BASF and Ashland);
4. Good teamwork spirit, self-learning ability, able to adapt to business trips.
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