Technical Support Professional
4 days ago
Job Description
As a Technical Support Professional in the Pharma Sector, you will assist our sales team in answering technical questions raised by customers, collaborating with visits, and introducing products.
Key Responsibilities:
1. Respond to customer feedback and complaints in a timely manner, providing solutions and collaborating with factory technicians to effectively address customer needs and problems.
2. Understand customer needs through on-site visits, grasp actual problems from customer feedback, and guide customers to solve product and technical issues.
3. Improve and optimize internal technical databases, collecting product information and customer feedback.
Required Skills and Qualifications
Bachelor's degree or above in medicine, biology, chemistry, pharmacy, or related majors.
Strong communication skills, sense of responsibility, and ability to correctly understand customer needs and propose solutions.
At least 3 years of technical support experience in the pharmaceutical excipients industry, preferably with PVP excipients technical support experience and experience working for leading companies in the industry.
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