Linux Technical Support

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.

You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Responsibilities: Key Responsibilities: Linux System Administration: Manage, configure, and troubleshoot enterprise-level Linux servers (RHEL, CentOS, Ubuntu, Debian, etc.). Ensure high availability, performance, and scalability of Linux-based applications and infrastructure. Automate system tasks using scripting languages (e.g., Bash, Python, Perl). Infrastructure Management: Oversee the deployment and maintenance of Linux servers across multiple environments (production, staging, development). Collaborate with the cloud and network teams to integrate Linux servers with cloud platforms (AWS, Azure, GCP). Security Management: Implement and enforce security policies for Linux systems, including hardening and patch management. Conduct regular security audits and vulnerability assessments. Troubleshoot and resolve security incidents in Linux environments. Performance Monitoring & Optimization: Utilize monitoring tools to track server performance, availability, and capacity planning. Optimize system resources to ensure peak performance and minimize downtime. Troubleshoot and resolve performance issues related to Linux-based applications and services. Disaster Recovery & Backup Management: Design and implement disaster recovery strategies for Linux systems. Ensure regular backups and restore operations are effectively managed. Collaboration & Support: Provide subject-matter expertise and support to other IT teams for troubleshooting complex issues. Mentor junior Linux administrators and support teams. Collaborate with development teams to ensure seamless deployment of applications on Linux platforms. Documentation: Create and maintain comprehensive documentation for system configurations, procedures, and best practices. Ensure all system modifications are properly documented and follow change management protocols Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others. Required Technical and Professional Expertise 5-6 years of hands-on experience in Linux system administration, preferably in an enterprise environment. Strong experience with managing large-scale Linux infrastructures. Advanced knowledge of Linux distributions (Red Hat, CentOS, Ubuntu, Debian, etc.). Proficiency in scripting languages such as Bash, Python, or Perl. Deep understanding of Linux networking, file systems, and storage management. Experience with containerization (Docker, Kubernetes) and virtualization technologies. Familiarity with CI/CD tools and pipelines (Jenkins, GitLab CI, etc.). Experience with infrastructure-as-code (e.g., Ansible, Terraform, Puppet) Monitoring tools like Nagios, Zabbix, Prometheus, or similar. Configuration management tools like Ansible, Chef, or Puppet. Familiarity with cloud platforms (AWS, Azure, GCP) and services (e.g., EC2, S3, RDS). Logging and log management tools (e.g., ELK Stack, Splunk). Strong problem-solving and analytical skills. Excellent communication skills, both written and verbal. Ability to work independently as well as part of a collaborative team. Ability to mentor and guide less experienced engineers. Preferred Technical and Professional Experience Red Hat Certified Engineer (RHCE) or equivalent certifications (e.g., Linux Foundation Certified Engineer). AWS Certified Solutions Architect or similar cloud certifications. ITIL Foundation certification (or experience with ITIL practices). Knowledge of network protocols (TCP/IP, DNS, DHCP, HTTP, etc.). Experience with advanced logging, monitoring, and automation techniques. Familiarity with container orchestration (Kubernetes) and microservices
•RHEL certified Experience with network automation/scripting Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

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