Pharma Technical Services Expert/Specialist
1 week ago
SINOBRIGHT is the leading provider of international pharmaceutical trading service in China. By cooperating with pharmaceutical companies through representing service, we promote strong partnership and long-lasting relationships with our customers. Please visit SINOBRIGHT website if you are interested our position:http://www.sinobrightpharma.com/en/
Job Duties
Note: Candidate preferable work in Mumbai or Hyderabad.
- Assist the sales to answer the technical questions raised by the customer, collaborate with the visit, and preach the product introduction;
- Respond to customer feedback and complaints in a timely manner and give solutions, collaborate with factory technicians to effectively solve the needs and problems raised by customers;
- Understand customer needs through on-site visits, grasp the actual problems of customer feedback and guide customers to solve product and technical problems;
- Improve and optimise internal technical database, collect product information and customer feedback.
Job Requirements:
- Bachelor degree or above in medicine, biology, chemistry, pharmacy and other related majors;
- Strong communication skills, strong sense of responsibility, able to correctly understand customer needs and propose solutions;
- 3 years of technical support experience in pharmaceutical excipients industry, PVP excipients technical support experience is preferred, experience in leading companies in the industry is preferred (BASF and Ashland);
- Good teamwork spirit, self-learning ability, able to adapt to business trips.
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