Pharma Technical Expert
6 days ago
Sinobright Pharmaceutical Co.,Ltd is the leading provider of international pharmaceutical trading services in China. By cooperating with pharmaceutical companies through representing services, we promote strong partnerships and long-lasting relationships with our customers.
Please visit Sinobright's website if you are interested in our position:
Key Responsibilities
- Assist sales teams to answer technical questions raised by customers, collaborate with visits, and introduce products.
- Respond to customer feedback and complaints in a timely manner and provide solutions, collaborating with factory technicians to effectively solve customer needs and problems.
- Understand customer needs through on-site visits, grasp actual customer feedback issues, and guide customers to resolve product and technical problems.
- Improve and optimize internal technical databases, collect product information, and gather customer feedback.
Job Requirements
- Bachelor's degree or above in medicine, biology, chemistry, pharmacy, or related majors.
- Strong communication skills, sense of responsibility, able to correctly understand customer needs and propose solutions.
- 3 years of technical support experience in the pharmaceutical excipients industry, with PVP excipients technical support experience preferred, as well as experience in leading companies in the industry (BASF and Ashland).
- Good teamwork spirit, self-learning ability, able to adapt to business trips.
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