Technical Service Expert

4 days ago


Mumbai, Maharashtra, India TalentBridge Full time
Role Overview

TalentBridge is a leading provider of secure financial messaging services, connecting over 11,000 banking and securities organizations worldwide. We're seeking a seasoned professional to join our Customer Success team as a Technical Service Expert.

Main Accountabilities:
  1. Identify and resolve complex customer vendor queries and problems, ensuring timely resolution in line with SLA requirements.
  2. Deliver expert technical support, collaborating with customers and vendors to diagnose and resolve issues efficiently.
  3. Design and implement customized solutions to meet client needs, including implementation, training, and health checks.
  4. Promote cross-functional collaboration, contributing to process improvements and knowledge sharing across teams.
  5. Develop and maintain comprehensive training materials, documentation, and knowledge base articles to enhance client support and service quality.


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