[19/09/2025] Sky Service Fiu-rm-customer Experience Center-contact Centre Inbound
2 weeks ago
Job Category KMBL Degree Level Bachelor s Degree Job Role To Attend the inbound calls make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer To thoroughly understand product and process to handle complex queries for the customer To identify and convert the opportunities for cross selling banking product on customer s call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Ensure customer delight and consistent service experience including timely resolution of customer queries issues Complete the logs specified by the process End-of-day target Adherence to Information Security norms quality process norms To be aware of and comply with any updates about the process Act on the feedback given by Team Leader Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Responsibilities Job Role To Attend the inbound calls make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer To thoroughly understand product and process to handle complex queries for the customer To identify and convert the opportunities for cross selling banking product on customer s call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Ensure customer delight and consistent service experience including timely resolution of customer queries issues Complete the logs specified by the process End-of-day target Adherence to Information Security norms quality process norms To be aware of and comply with any updates about the process Act on the feedback given by Team Leader Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Qualifications Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers
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Noida, India Kotak Mahindra Bank Limited Full timeJob Description Job Role . To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer . To thoroughly understand product and process to handle complex queries for the customer . To identify and convert the opportunities for cross selling (banking product) on customer's call ....
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Sky Service Distribution
2 weeks ago
Noida, India Kotak Mahindra Bank Limited Full timeJob Description Job Role - To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction - To identify and convert the opportunities for cross selling (banking product) on customer's call - Responsible for quality communication and customer servicing within laid down productivity and service...
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Cec Team Leader
1 week ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeCEC Team Leader - Inbound - Credit CardsDepartment Customer Experience Center Location Thane Noida Bangalore Reporting Relationship CEC Team Manager- Inbound Position Grade ManagerJob Role Responsible for managing a team of 15-18 officers handling inbound calls in Credit Cards Manage Team to deliver on Quality Call productivity Sales and Shrinkage as per...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeCEC Team Leader - VKYCDepartment Customer Experience Center Location NoidaJob RoleJob Role xc2xb7 Video call customers to complete the Full KYCxc2xb7 Verify the details submitted by the customer while opening the account and Documents submitted are matchingxc2xb7 Ensure VKYC is completed by the Right Party onlyxc2xb7 Should maintain a good relationship with...
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Manager-Medical Servicing, Contact Centre
2 weeks ago
Noida, India Niva Bupa Full timeGreetings from Niva Bupa Department- Customer Service Designation- Manager-Medical Servicing Location- Noida,59 Role & responsibilities Develop and implement long-term strategies to elevate contact centre performance in medical servicing. Leverage medical expertise to enhance customer interactions, ensuring the team is wellequipped with the latest healthcare...
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Manager-Medical Servicing, Contact Centre
2 days ago
Noida, Uttar Pradesh, India Niva Bupa Full time ₹ 15,00,000 - ₹ 25,00,000 per yearGreetings from Niva BupaDepartment- Customer ServiceDesignation- Manager-Medical ServicingLocation- Noida,59Role & responsibilitiesDevelop and implement long-term strategies to elevate contact centre performance in medical servicing.Leverage medical expertise to enhance customer interactions, ensuring the team is wellequipped with the latest healthcare...
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Sr Executive- Contact Centre
6 days ago
Noida, Uttar Pradesh, India Niva Bupa Health Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJOB PROFILEPosition- Executive/Sr Executive Contact CentreLocation -NOCReports to -General Manager - Contact CenterDepartment -Operations & CSFunction- Contact CenterLevel M9/M8*Key Roles & ResponsibilitiesPrimary Role Description*We are seeking a highly motivated and experienced individual from a medical background to join ourteam as a Medical Claims Call...
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Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Category KMBLDegree Level Bachelor s Degree 811 Digital - Outbound Officer811 Digital - Outbound OfficerDepartmentRetail Liabilities Digital BankingLocationNoidaNumber of PositionsMultiplePosition GradeM1 Assisting in resolving customer queries Contacting potential or existing customers to inform them about a product or service using scripts...
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Noida, Uttar Pradesh, India Kotak Mahindra Full time**811 Digital - Outbound Officer** **811 Digital - Outbound Officer** Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about...
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High Salary Sky Service Distribution
4 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionSKY Service - Distribution - SMEGrade: M1/M2Job Role- To Attend the inbound calls of customers in Retail Assets/Retail Liabilities and process the queries & requests to customer's satisfaction- To identify and convert the opportunities for cross selling (banking product) on customer's call- Responsible for quality communication and customer...
