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Customer Support Executive

2 weeks ago

Noida Uttar Pradesh, India Sky Education Group Full time

**About Us - Sky Education Group**

Sky Education Group is a leading educational consultancy, helping students pursue online, distance, and skill-based programs from reputed universities. We pride ourselves on delivering excellent support and guidance throughout the student journey.

**Role Overview**

**Key Responsibilities**
- Assist students with admission, documentation, and course-related queries.
- Provide accurate information about programs, processes, and timelines.
- Maintain student records in CRM and ensure timely follow-ups.
- Escalate complex queries to senior team members when needed.
- Ensure high levels of customer satisfaction through professional interaction.

**Skills & Requirements**
- Qualification: Graduate in any stream (Freshers welcome; experience in EdTech/Customer Support is a plus).
- Excellent verbal and written communication skills (English & Hindi).
- Good listening skills, patience, and empathy.
- Ability to multitask and manage time effectively.
- Basic computer knowledge (MS Office, CRM tools).

**What We Offer**
- Fixed Salary: ₹12,000 - ₹20,000 (based on experience)
- Incentives for performance
- Training and development opportunities
- Friendly and growth-oriented work culture

**How to Apply**

**Walk-in Interviews**:
Sky Education Group, Office No. 304 (3rd Floor), B-79, Sector 63, Noida
Timing: 11:00 AM - 5:00 PM

**WhatsApp your resume on**: +91-8750800814

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment

Application Question(s):

- Please mention your earliest availability for interview and expected joining date (Immediate joiners preferred) ?

Work Location: In person

**Speak with the employer**
+91 8750800814