Customer Support Executive

3 days ago


Noida Uttar Pradesh, India DigiCorns Technology Full time

**Job Title**: Customer Support Executive

**Location**: On-site

**Experience**: Minimum 1 Year in ISP or Network Management Domain

**Company**: FineSoft Technologies

**About the Company**:
FineSoft Technologies is a leading software development company specializing in SaaS solutions tailored for Internet Service Providers (ISPs). Our flagship product, **ISPMate**, is a robust ISP management platform integrating Radius, CRM, and billing capabilities to streamline ISP operations.

**Role Overview**:
**Key Responsibilities**:

- Assist in onboarding and setup of new clients, including configuration and data migration.
- Troubleshoot and resolve technical issues related to Radius, billing, CRM, and reporting modules.
- Guide clients through product installations, updates, and feature usage.
- Document client issues and resolutions in the internal support system.
- Escalate complex issues to the technical/development team when needed.
- Follow up with clients to ensure resolution satisfaction and gather feedback.
- Monitor service metrics and report on performance and support quality.
- Suggest improvements to support processes and assist in training documentation.

**Required Skills & Qualifications**:

- Minimum 1 year of experience working with ISPs or in a customer support role within a technical product environment.
- Strong understanding of ISP operations, networking basics, and Radius servers.
- Excellent communication skills in both Hindi and English.
- Ability to troubleshoot logically and provide quick resolutions.
- Familiarity with CRM tools, ticketing systems, and remote support software.
- Bachelor's degree in computer science, IT, networking, or a related field.

**Preferred**:

- Experience supporting SaaS products or network management tools.
- Basic Linux knowledge and experience with Radius or billing servers.

**Employment Type**:
Full-time

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹9,613.66 - ₹20,009.78 per month

Work Location: In person

**Speak with the employer**
+91 6395615529



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