Customer Service Administrator
15 hours ago
Job Category Go To Market The Customer Service Representative CSR is a member of the Customer Contact Center The CSR is responsible for responding to a high volume of inquiries about the company s products or services by following standard scripts policies and procedures The CSR takes inbound calls LiveChat and or emails from examinees and others regarding teacher certification programs website issues complaints etc REQUIRED KNOWLEDGE AND EXPERIENCE Knowledge and experience necessary to do job Formal education or equivalent experience note this is the minimum requirement Equivalent experience in lieu of a formal degree should be listed High School diploma or equivalent 18 mos to 3 years of customer service experience Experience with a call center management phone system Skills knowledge abilities - list specific functional areas of knowledge required within a discipline e g credit accounts payable etc Knowledge of organization s products services and business operations Must be proficient in MS Office Word and Excel PC operations web browsing and web navigation Demonstrate excellent time management organizational and problem-solving skills Excellent oral and written communication skills Spanish language skills are a plus but not required Strong attention to detail and good listening skills Experience with LiveChat a plus PRIMARY RESPONSIBILITIES Trained in and proficient in responding to inquiries across many programs At a minimum 10 programs and at least two communication channels Identify customer needs and expectations Responsible for promptly and accurately addressing customer inquiries using various systems and resources computer systems published materials and websites Serve as primary contact for inbound customer issues Escalate more technical product-related issues to the proper Product Support department Track and document inbound support requests using established Customer Relationship Management CRM system and ensure proper notation of customer problems or issues Update customer information and ensure accurate entry of contact information Maintain quality service by following established policies and procedures Ensure proper security procedures are followed on all customer interactions Other duties as assigned
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Customer Service
4 days ago
Noida, Uttar Pradesh, India Apogee Service Pvt. Ltd Full time**Profile - Customer Service** **Qualification - 12 th + Experience in customer service/ Graduate Freshers** **Excellent communication skill in English.** **Location - Noida** **Must be comfortable with US Shift( Night Shift)** **One way cab facility provided.** **Immediate joiner required.** **Job Types**: Full-time, Permanent Pay: ₹25,000.00 -...
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Noida, Uttar Pradesh, India Pearson Full time**About Pearson**: Join the Pearson VUE Mindhub Customer Service team where we are dedicated to helping support customers throughout their ordering process. The Customer Service Operations Support Administrator is an customer support point for our global customers who may experience technical issues or have questions during the ordering process. As a...
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Customer Service Representative
2 weeks ago
Noida, Uttar Pradesh, India Enterslice Pvt Ltd. Full timeJob Title: Customer Support Officer Department: Recovery of Service Department Location: Noida Reports To: Service Head Job Summary: Key Responsibilities: Customer Interaction & Support: Address customer complaints and provide appropriate solutions and alternatives. Maintain a high level of customer satisfaction by ensuring quick resolution of...
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Administration Assistant
3 days ago
Noida, Uttar Pradesh, India Gracious placement Service Full timeAdministrative Executive* **Responsibilities**: Supervising day-to-day operations of the administrative department and staff members. Developing, reviewing, and improving administrative systems, policies, and procedures. Factory Management (Guards, Inward/Outward etc. registers, Attendance Management, Peon and Sweepers, Pantry, Cafeteria, Filing...
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Csr (Customer Service Representative)
2 weeks ago
Noida, Uttar Pradesh, India TheHiringbee Full time**Company: Solar Industry** **Timing: 9:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working** **Location: Noida Sector 135.** **Role: Customer Service Associate** **About the Role**: **Key Responsibilities**: - **Issue Resolution**: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of...
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Noida, Uttar Pradesh, India Pearson Full timePearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). At Pearson VUE we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many...
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Customer Service Technical Support Administrator
15 hours ago
Noida, Uttar Pradesh, India Pearson Full timeJob Category Customer Service OnVUE Technical Support Coordinator We are the world s learning company with more than 24 000 employees operating in 70 countries We combine world-class educational content and assessment powered by services and technology to enable more effective teaching and personalized learning at scale We believe that wherever...
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Customer Service Advisor
2 weeks ago
Noida, Uttar Pradesh, India Barclays Full timeStep into the role of Customer Care OPS, where you'll provide first-class resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels. **Mandate Skills**: - Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and...
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Noida, Uttar Pradesh, India Pearson Full timeWe are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. Primary Responsibilities - Level 3...
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Noida, Uttar Pradesh, India Pearson Full timeJob Description - Program Coordinator **Job Description - Program Coordinator** **Primary Responsibilities** - Level 3 Escalation calls. - Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business. - Prepare client reports. - Act as an escalation point for service related problems. - Promote client programs...
