Customer Service Administrator
3 weeks ago
Job Category Go To Market The Customer Service Representative CSR is a member of the Customer Contact Center The CSR is responsible for responding to a high volume of inquiries about the company s products or services by following standard scripts policies and procedures The CSR takes inbound calls LiveChat and or emails from examinees and others regarding teacher certification programs website issues complaints etc REQUIRED KNOWLEDGE AND EXPERIENCE Knowledge and experience necessary to do job Formal education or equivalent experience note this is the minimum requirement Equivalent experience in lieu of a formal degree should be listed High School diploma or equivalent 18 mos to 3 years of customer service experience Experience with a call center management phone system Skills knowledge abilities - list specific functional areas of knowledge required within a discipline e g credit accounts payable etc Knowledge of organization s products services and business operations Must be proficient in MS Office Word and Excel PC operations web browsing and web navigation Demonstrate excellent time management organizational and problem-solving skills Excellent oral and written communication skills Spanish language skills are a plus but not required Strong attention to detail and good listening skills Experience with LiveChat a plus PRIMARY RESPONSIBILITIES Trained in and proficient in responding to inquiries across many programs At a minimum 10 programs and at least two communication channels Identify customer needs and expectations Responsible for promptly and accurately addressing customer inquiries using various systems and resources computer systems published materials and websites Serve as primary contact for inbound customer issues Escalate more technical product-related issues to the proper Product Support department Track and document inbound support requests using established Customer Relationship Management CRM system and ensure proper notation of customer problems or issues Update customer information and ensure accurate entry of contact information Maintain quality service by following established policies and procedures Ensure proper security procedures are followed on all customer interactions Other duties as assigned
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Customer Service Administrator
2 weeks ago
Uttar Pradesh, India Alliance Recuitment Full time**We are currently looking for an enthusiastic Customer Service Administrator to join an award-winning organisation based in Northampton.** We are currently looking for an enthusiastic Customer Service Administrator to join an award-winning organisation based in Northampton. This is a permanent position, working full time in the office, 9am-5.30pm...
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Customer Service Representative
3 days ago
Noida, Uttar Pradesh, India Enterslice Pvt Ltd. Full timeJob Title: Customer Support Officer Department: Recovery of Service Department Location: Noida Reports To: Service Head Job Summary: Key Responsibilities: Customer Interaction & Support: Address customer complaints and provide appropriate solutions and alternatives. Maintain a high level of customer satisfaction by ensuring quick resolution of...
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Customer Service Financial Control Administrator
2 weeks ago
Noida, Uttar Pradesh, India Pearson Full timeJoin the Pearson VUE Certiport Financial Service team where we are dedicated to helping support clients and clients facing teams If you are looking to work with a company that cares about its employees including the importance of work-life balance takes ownership of customer satisfaction and cultivates an environment that integrates our Pearson values...
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Csr (Customer Service Representative)
3 days ago
Noida, Uttar Pradesh, India TheHiringbee Full time**Company: Solar Industry** **Timing: 9:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working** **Location: Noida Sector 135.** **Role: Customer Service Associate** **About the Role**: **Key Responsibilities**: - **Issue Resolution**: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of...
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Customer Service Technical Support Administrator
3 weeks ago
Noida, Uttar Pradesh, India Pearson Full timeJob Category Customer Service OnVUE Technical Support Coordinator We are the world s learning company with more than 24 000 employees operating in 70 countries We combine world-class educational content and assessment powered by services and technology to enable more effective teaching and personalized learning at scale We believe that wherever...
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Customer Service Advisor
1 week ago
Noida, Uttar Pradesh, India Barclays Full timeStep into the role of Customer Care OPS, where you'll provide first-class resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels. **Mandate Skills**: - Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and...
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Noida, Uttar Pradesh, India Pearson Full time**We are the world’s learning company with more than 24,000 employees operating in 70 countries. We provide world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.** **Primary Responsibilities** -...
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Noida, Uttar Pradesh, India Pearson Full timeWe are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. Primary Responsibilities - Level 3...
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Noida, Uttar Pradesh, India Pearson Full time**About Pearson**: At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe....
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Customer Service
1 week ago
Noida, Uttar Pradesh, India ixamBee Full time**About us**: A conglomerate of some of the most sought-after solutions in the digital landscape, we are a global provider of an array of tech-solutions that can help you reimagine the scope of your business. Keeping in mind the big picture, we thrive on digitally transforming businesses through a comprehensive suite of Customer Management and Custom Content...
