Customer Service Administrator
5 days ago
Job Category Go To Market The Customer Service Representative CSR is a member of the Customer Contact Center The CSR is responsible for responding to a high volume of inquiries about the company s products or services by following standard scripts policies and procedures The CSR takes inbound calls LiveChat and or emails from examinees and others regarding teacher certification programs website issues complaints etc REQUIRED KNOWLEDGE AND EXPERIENCE Knowledge and experience necessary to do job Formal education or equivalent experience note this is the minimum requirement Equivalent experience in lieu of a formal degree should be listed High School diploma or equivalent 18 mos to 3 years of customer service experience Experience with a call center management phone system Skills knowledge abilities - list specific functional areas of knowledge required within a discipline e g credit accounts payable etc Knowledge of organization s products services and business operations Must be proficient in MS Office Word and Excel PC operations web browsing and web navigation Demonstrate excellent time management organizational and problem-solving skills Excellent oral and written communication skills Spanish language skills are a plus but not required Strong attention to detail and good listening skills Experience with LiveChat a plus PRIMARY RESPONSIBILITIES Trained in and proficient in responding to inquiries across many programs At a minimum 10 programs and at least two communication channels Identify customer needs and expectations Responsible for promptly and accurately addressing customer inquiries using various systems and resources computer systems published materials and websites Serve as primary contact for inbound customer issues Escalate more technical product-related issues to the proper Product Support department Track and document inbound support requests using established Customer Relationship Management CRM system and ensure proper notation of customer problems or issues Update customer information and ensure accurate entry of contact information Maintain quality service by following established policies and procedures Ensure proper security procedures are followed on all customer interactions Other duties as assigned
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Customer Service Administrator
4 hours ago
Uttar Pradesh, India Alliance Recuitment Full time**We are currently looking for an enthusiastic Customer Service Administrator to join an award-winning organisation based in Northampton.** We are currently looking for an enthusiastic Customer Service Administrator to join an award-winning organisation based in Northampton. This is a permanent position, working full time in the office, 9am-5.30pm...
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Customer Service
2 weeks ago
Noida, Uttar Pradesh, India Apogee Service Pvt. Ltd Full time**Profile - Customer Service** **Qualification - 12 th + Experience in customer service/ Graduate Freshers** **Excellent communication skill in English.** **Location - Noida** **Must be comfortable with US Shift( Night Shift)** **One way cab facility provided.** **Immediate joiner required.** **Job Types**: Full-time, Permanent Pay: ₹25,000.00 -...
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Customer Service
6 days ago
Noida, India Insight Customer Call Solutions LTD Full timeRoles and Responsibilities 1.Answering calls and resolving queries about product or company. 2. Noticing significant subtleties of every discussion. 3. Conveying verbal acknowledgments of offers to our Sales group for closing. 4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment,...
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Noida, Uttar Pradesh, India Pearson Full timeJob Category Go To Market Pearson VUE pearsonvue com has been a pioneer in the computer-based testing industry for decades delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare We are the global leader in developing and delivering high-stakes exams via the world s most...
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Customer Service Advisor
2 weeks ago
Noida, Uttar Pradesh, India Barclays Full time. **Purpose of the role** To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. **Accountabilities** - Collaboration across multiple digital channels to personalise each interaction with a customer. - Enhancing the bank's digital capabilities when current technology is...
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Customer Service Administrator
2 weeks ago
Noida, India Pearson Full timeJob Description Pearson is looking for a dedicated Customer Service Administrator to join our Customer Contact Center. In this role, you'll be responsible for responding to a high volume of inquiries regarding our products and services, primarily focusing on inbound calls, LiveChat, and emails from examinees and others about teacher certification programs,...
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Receptionist/customer Service
6 days ago
Noida, Uttar Pradesh, India Whitefox Smart Care Pvt. Ltd Full time**Job Title: Receptionist cum Customer Service Representative** **Company Overview**: We are a leading laundry and dry cleaning company committed to providing top-notch services to our valued customers. Our dedication to excellence and customer satisfaction has earned us a reputation for reliability and quality in the industry. We are currently seeking a...
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Executive-back Office-policy Administration
2 days ago
Noida, Uttar Pradesh, India EXL Service Full timeJob Description: Receiving & Processing the data & backend work & providing customer service support Responsibilities: Processing the data & backend work & providing customer service support Qualifications: 1 - 3 Years exp. With good communication
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Customer Service Coordinator
6 days ago
Uttar Pradesh, India Alliance Recuitment Full time**We are currently looking for an enthusiastic Customer Service Coordinator to join a UK leading specialist supplier based in Northampton.** We are currently looking for an enthusiastic Customer Service Coordinator to join a UK leading specialist supplier based in Northampton. This is a permanent, office-based position, working 9am-5pm Monday - Friday and...
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Noida, Uttar Pradesh, India Pearson Full timeJob Category Customer Service OnVUE Technical Support Coordinator We are the world s learning company with more than 24 000 employees operating in 70 countries We combine world-class educational content and assessment powered by services and technology to enable more effective teaching and personalized learning at scale We believe that wherever learning...
