Customer Service Administrator
1 day ago
Job Description Pearson is looking for a dedicated Customer Service Administrator to join our Customer Contact Center. In this role, you'll be responsible for responding to a high volume of inquiries regarding our products and services, primarily focusing on inbound calls, LiveChat, and emails from examinees and others about teacher certification programs, website issues, complaints, and more. You'll follow standard scripts, policies, and procedures to ensure prompt and accurate support. Primary Responsibilities - Be trained in and proficient in responding to inquiries across many programs (at a minimum, 10 programs and at least two communication channels). - Identify customer needs and expectations to provide tailored support. - Promptly and accurately address customer inquiries using various systems and resources (computer systems, published materials, and websites). - Serve as the primary contact for inbound customer issues. - Escalate more technical, product-related issues to the proper Product Support department. - Track and document inbound support requests using our established Customer Relationship Management (CRM) system, ensuring proper notation of customer problems or issues. - Update customer information and ensure accurate entry of contact information. Required Knowledge and Experience - Formal Education or Equivalent Experience: High School diploma, or equivalent. - Customer Service Experience: 18 months to 3 years of customer service experience. - Experience with a call center management phone system. Skills / Knowledge / Abilities - Knowledge of organization products, services, and business operations. - Proficient in MS Office (Word and Excel), PC operations, web Browse, and web navigation. - Demonstrate excellent time management, organizational, and problem-solving skills. - Excellent oral and written communication skills. - Spanish language skills are a plus but not required. - Strong attention to detail and good listening skills. - Experience with LiveChat is a plus.
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Customer Service
1 week ago
Noida, Uttar Pradesh, India Apogee Service Pvt. Ltd Full time ₹ 25,000 - ₹ 35,000 per yearProfile - Customer ServiceQualification- 12 th + Experience in customer service/ Graduate FreshersExcellent communication skill in English.Location - NoidaMust be comfortable with US Shift( Night Shift)One way cab facility provided.Immediate joiner required.Job Types: Full-time, PermanentPay: ₹25, ₹35,000.00 per monthEducation:Higher Secondary(12th Pass)...
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Customer Service Representative
2 weeks ago
Noida, India Right Career Path Service Full timeSystem Knowledge: Basic Excel & Word knowledge. - Listen to customers’ concerns, issues and questions - Resolve customers’ concerns and answer customers’ questions to your best ability - Maintain a positive attitude and calmly respond to customers’ complaints **Should be presentable, Well dressed, neat and good communication skills** - **Refer...
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Noida, India Pearson Full timeJob Description Pearson VUE is seeking dedicated Customer Service Technical Support Administrators to deliver a first-class level of customer service to our candidates and clients. Our teams prioritize empathy and focus on addressing candidate concerns, fostering an environment of real-time feedback and continuous development to meet our overarching team,...
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Customer Care Executive
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Greater Noida, India Customer Care Executive Full timeResponding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...
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Customer Care Executive
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Noida, India Insight Customer Call Solutions LTD Full timeRoles and Responsibilities 1.Answering calls and resolving queries about product or company. 2. Noticing significant subtleties of every discussion. 3. Conveying verbal acknowledgments of offers to our Sales group for closing. 4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment,...
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Customer Service
2 days ago
Noida, Uttar Pradesh, India Pearson Full time ₹ 4,00,000 - ₹ 6,00,000 per yearWe are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.The Program Coordinator and Relationship...
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International Bpo
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Noida, India Customer Service Executive Full time**Night shift** **Salary**: ₹25,000.00 - ₹40,000.00 per month **Benefits**: - Internet reimbursement Schedule: - Night shift Supplemental Pay: - Performance bonus **Experience**: - Technical Sales: 1 year (required)
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Executive-Back Office-Policy Administration
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Noida, Uttar Pradesh, India EXL Service Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJob Description: Receiving & Processing the data & backend work & providing customer service supportResponsibilities: Processing the data & backend work & providing customer service supportQualifications: 1 - 3 Years exp. With good communication
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Customer Service Representative
1 week ago
Noida, India Imfirmity Full time**Key Responsibilities**: - Providing first-line investigation and diagnosis - Ticket logging and ownership including routing/assigning/escalating in between teams - Diagnose an issue and search the relevant information through tools provided - Resolve basic computer/laptop hardware, OS and browser issues remotely, if required access client system via...
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Customer Service Representative
1 week ago
Greater Noida, India Ghost Research Solutions Full time**Job Title: Customer Service Representative** - **Experience: 1 to 3 Years from Real estate**_ - **In office job - immediate joiners preferred**_ - **Location: Greater Noida**_ - **Industry: Real Estate / Property Development**_ **Key Responsibilities**: - Manage and update the CRM system with client interactions, status updates, and - documentation. -...