Customer Service Representative

3 days ago

Greater Noida, India Ghost Research Solutions Full time

**Job Title: Customer Service Representative**
- **Experience: 1 to 3 Years from Real estate**_
- **In office job
- immediate joiners preferred**_
- **Location: Greater Noida**_
- **Industry: Real Estate / Property Development**_

**Key Responsibilities**:

- Manage and update the CRM system with client interactions, status updates, and
- documentation.
- Act as a point of contact for clients post-booking and ensure smooth coordination for
- documentation, payments, and handover.
- Coordinate with internal departments (sales, legal, finance, operations) to ensure
- timely delivery of services to clients.
- Respond to customer inquiries and resolve issues or concerns professionally and
- efficiently.
- Follow up with clients for outstanding documentation, payments, and updates.
- Track customer satisfaction and work on initiatives to improve client experience.

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1-3 years of experience in a CRM or customer service role, in the real
- estate industry.
- Familiarity with real estate documentation, payment schedules, and customer lifecycle
- management.
- Proficient in CRM software such as Salesforce, Zoho CRM, or equivalent.
- Strong communication, interpersonal, and problem-solving skills.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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