811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound
1 day ago
DescriptionAs an 811 CEC Officer – Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions. This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment. You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact centre.ResponsibilitiesHandle inbound customer queries and provide prompt, accurate resolutions.Inform customers about Kotak 811 products and services using structured scripts.Answer questions related to banking products, digital services, and account features.Understand customer requirements and recommend suitable solutions.Facilitate sales conversions by closing deals during inbound interactions.Maintain detailed records of calls, customer feedback, and sales outcomes.Monitor individual sales performance and strive to meet assigned quotas.Go the extra mile to ensure customer satisfaction and encourage future engagement.Make product recommendations based on customer needs and preferences.Adhere to all company policies, procedures, and compliance guidelines.Collaborate with team members to improve service delivery and customer experience.
-
Noida, Uttar Pradesh, India Kotak Mahindra Full time**811 Digital - Outbound Officer** **811 Digital - Outbound Officer** Department Retail Liabilities | Digital Banking Location Noida Number of Positions Multiple Position Grade M1 - Assisting in resolving customer queries. - Contacting potential or existing customers to inform them about a product or service using scripts - Answering questions about...
-
Relationship Officer
2 weeks ago
Agra, -AGRA-SANJAY PLACE-UNIT NO. & - FRIENDS CENTRE-BR-UPD, UNIT NO & FRIENDS CENTRE BLOCK /B SANJAY PLACE, Agra, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRelationship Officer-811-Digital Banking Kotak 811-SalesThe Relationship Officer will be responsible for sales and promotion of Kotak 811 Digital Banking services. They will engage with potential customers to explain the benefits of digital banking and drive sales through effective relationship management
-
Cec Non 811 Vkyc-officer-customer Experience
1 week ago
Noida, Uttar Pradesh, India Kotak Mahindra Full timeEnter Custom Internal Posting Description**CEC Officer - Department- Customer Experience Center- Location- Thane/Noida/Bangalore- Reporting Relationship- CEC - Team Leader - Inbound- Position Grade- Assistant Manager **Job Role - To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction - To...
-
Sky Service Cards
4 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As an RM in our Sky Channel-Contact Centre Inbound department you will be the voice of Kotak Mahindra Bank Ltd offering exceptional customer service and support Your primary focus will be on handling inbound calls from credit cardholders addressing their queries and ensuring a positive customer experience This...
-
Sky Service Distribution
5 days ago
Noida, Uttar Pradesh, India Kotak Mahindra Full time**SKY Channel Service - Distribution - RM** - Department - Customer Experience Center - Location - Thane/Noida/Bangalore - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager **Job Role** - To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction - To...
-
Noida, Uttar Pradesh, India Kotak Mahindra Full timeJob Title: - Quality Auditor- Job Category: - Service Excellence- Department/Group: - Customer Experience Centre- Job Code/ Req#: - Location: - Noida- Travel Required: - Yes- Level/Salary Range: - DM/AM- Position Type: - Full Time- HR Contact: - Date Posted: - Job Description- Role and Responsibilities- Conduct audits on an outbound and other customer...
-
[High Salary] Sky Service Potential
4 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree As a Sky Service Potential Relationship Manager you will be the first point of contact for our customers handling inbound calls and queries with professionalism and expertise Your role is vital in maintaining customer satisfaction and loyalty ensuring our customers receive the best possible service and support...
-
Inbound Customer Service Centre
1 week ago
Bhopal, Madhya Pradesh, India Humaniquee Full timeInbound Customer Service Centre - Handling inbound calls related to pre / post travel / product for Customers worldwide KNOWLEDGE, SKILLS, OTHER ABILITIES - Communication: Good communication skills - Education qualification: Non-Tech Undergraduate/ Graduate in any discipline - Good analytical skills and interpersonal skills - Should be proficient with...
-
Inbound Sales Specialist
1 day ago
uttar pradesh, India Hack2skill Full timeWe are looking for a results-driven Inbound Sales Manager with a strong background in IT sales. This is an individual contributor role where you will manage the complete inbound sales cycle—from handling qualified leads to closing deals. The role demands strong relationship-building skills, solution-oriented selling, and a proven ability to convert inbound...
-
Customer Support
3 days ago
Noida, Uttar Pradesh, India 10x Growth Accelerator Full timeAnswering the interview call is essential. If you can't commit, please don't apply. You will receive a brief interview call within 3-5 days, so please stay alert. If selected, you must attend a and WALK-IN interview in Bhubaneswar, Proficient or Excellent English & Confidence Required Work Mode: Work From Office| Job Description: Customer Support -...