Contact Center Solutions Expert

7 days ago


uttar pradesh, India beBeeCXONE Full time

NICE CXone DeveloperJob Overview:The NICE CXone Developer role involves the design, development, and maintenance of contact center solutions using NICE CXone.Responsibilities include designing and developing routing scripts and IVR flows, building integrations with third-party applications, optimizing omnichannel routing, and ensuring performance and compliance.Routing Scripting: Design and develop routing scripts to optimize call flow and customer experience.Integration Development: Build and maintain integrations with third-party systems to enhance functionality and efficiency.Omnichannel Routing: Develop and optimize omnichannel routing strategies to provide seamless customer interactions. Create and maintain API-based integrations to facilitate data exchange and workflow automation.Contact Center Performance Monitoring: Monitor and troubleshoot contact center performance to ensure high-quality service delivery.Collaboration and Communication: Collaborate with stakeholders to gather requirements, deliver solutions, and ensure technical support and training.Additional Responsibilities:Stay updated on NICE CXone product enhancements to leverage the latest features and capabilities.Contribute to continuous improvement initiatives to drive innovation and excellence in contact center operations.Support training and knowledge sharing across teams to foster a culture of collaboration and best practices.



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