Call Center Executive Job In Noida

2 days ago

Noida Uttar Pradesh, India Comrad it Solutions Full time

Job Title Call Center Executive Company Comrad it Solutions Location Noida Uttar Pradesh India Type Full-time Permanent Overview We are seeking a highly motivated and customer-oriented Call Center Executive to join our team at Comrad it Solutions As a Call Center Executive you will be responsible for handling incoming and outgoing calls from customers providing them with excellent service and resolving any issues or concerns they may have Key Responsibilities - Answer incoming calls from customers and respond to their inquiries and concerns in a professional and timely manner - Make outbound calls to follow up with customers and provide them with updates or information - Maintain a high level of customer satisfaction by providing exceptional service and resolving any issues or complaints - Keep accurate records of all customer interactions and transactions - Collaborate with team members to ensure efficient and effective customer service - Stay updated on company products services and policies to provide accurate information to customers - Identify and escalate any complex or unresolved issues to the appropriate department or supervisor - Meet and exceed individual and team targets and goals Requirements - High school diploma or equivalent - Proven experience in a customer service or call center role - Excellent communication skills both verbal and written - Strong problem-solving and decision-making abilities - Ability to handle a high volume of calls and work in a fast-paced environment - Proficient in MS Office and call center equipment software - Flexibility to work in rotating shifts including evenings and weekends - Knowledge of multiple languages is a plus Benefits - Competitive salary package - Performance-based incentives and bonuses - Comprehensive training and development programs - Friendly and supportive work environment - Opportunities for growth and advancement within the company If you are a passionate and results-driven individual with excellent customer service skills we would love to hear from you Join our team at Comrad it Solutions and be a part of our growing success Apply now

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