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Chat Support Executive

2 months ago

Salt Lake Kolkata West Bengal, India Mervice Infotech Private Limited Full time

Responding to customer inquiries and resolving their issues through chat conversations
- Providing accurate and detailed information about products, services, and policies
- Guiding customers through the purchasing process and recommending appropriate products or services
- Escalating complex or unresolved issues to the appropriate department or supervisor
- Maintaining a high level of professionalism and customer service while interacting with customers
- Ensuring customer satisfaction by addressing their needs and concerns
- Keeping accurate records of customer interactions and transactions
- Adhering to company policies, guidelines, and procedures
- Staying updated with product knowledge and industry trends
- Assisting with other administrative tasks as needed

**Job Types**: Full-time, Fresher

Schedule:

- Day shift
- Night shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Salt Lake, Kolkata, West Bengal (required)

Ability to Relocate:

- Salt Lake, Kolkata, West Bengal: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9123006906

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