Customer Support Representative/customer Support
5 months ago
Job Description
We are hiring for one of the client in chennai T nagar
1. CRM Strategy Development
- Develop and execute a comprehensive CRM strategy aligned with the organization's goals to enhance customer relationships, increase customer retention, and drive revenue growth.
2. Data Analysis
- Analyze customer data to gain insights into customer behavior, preferences, and trends. Utilize data-driven insights to develop targeted marketing campaigns and customer engagement strategies.
3. CRM Software Implementation
- Select, implement, and manage CRM software solutions, ensuring they meet the organization's needs and integrating them with existing systems.
4. Customer Segmentation
- Segment the customer base to tailor marketing and communication efforts based on customer demographics, behavior, and preferences.
5. Customer Journey Mapping
- Create and optimize customer journey maps to enhance the customer experience and identify opportunities for improvement.
7. Multichannel Communication
- Implement multichannel communication strategies, including SMS, social media, and chatbots, to engage customers across various touchpoints.
8. Feedback and Surveys
- Gather customer feedback through surveys and feedback mechanisms to measure satisfaction and identify areas for improvement.
9. Customer Support Integration
- Collaborate with customer support teams to ensure a seamless customer experience and resolve issues promptly.
10. Performance Metrics
- Establish key performance indicators (KPIs) to track the effectiveness of CRM efforts and provide regular reports to management.
11. Compliance
- Ensure compliance with data protection regulations, such as GDPR, and maintain the security and privacy of customer data.
**Qualifications - Degree**
**Exp: 1 to 5 Years**
**Immediate joiner (preferred)**
**T nagar -Chennai**
**Speak with employer**
**call : 04447728056 and whatsupp 8072481869 (Call between 10.30 to 06.00 PM)**
**Salary**: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Morning shift
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