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Customer Support Executive

1 month ago

T Nagar Chennai Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

**Job Summary**:
MrMed is looking for Customer Support Executives to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super
- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

**Key Responsibilities**:

- Single point of contact for order tracking and all post sales support to customers on chat and call platforms
- Incoming and outgoing calls/ chats to keep customers updated regarding their order status
- Resolving pre-dispatch issues of the customers - dispatch/ delivery delays, product non-availability issues, by coordinating with the Purchase or Logistics departments
- Resolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds by coordinating with the respective department
- Developing and sustaining solid relationships with customers to encourage repeat purchases
- Coordination with all the other departments to ensure customer query resolution at the earliest
- Resolving issues of the customers within the specified TAT
- Escalating issues to team leads and persistent issues directly to senior management

**Required Skills/Qualification**:

- Minimum of 12th Passed
- 0 to 3 years of experience in voice/ semi voice process in a non-tech role (prior part-time or full-time experience is a plus)
- Excellent verbal and written communication skills in English (fluency in Hindi is a plus)
- Proficiency in computer and CRM/ticketing software
- Ability to multitask and manage time effectively
- Extremely organized with strong time-management skills
- Ability to persuade effectively and demonstrate empathy towards customers, ensuring a thorough understanding of their needs and effective resolution of their concerns
- Temperament for handling customers with care and in a clear and convincing manner

**CTC**:2.4LPA to 3.6LPA (depending on experience)

**Job Location**:T Nagar, Chennai (work-from-office role)

**Job Types**: Full-time, Permanent, Fresher

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Application Question(s):

- Do you have experience with technical support ?

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- Fluent English (required)

Work Location: In person