Customer Support Executive

6 months ago

T Nagar Chennai Tamil Nadu, India Mrmed.in Full time

**Job Summary**:
MrMed is looking for Customer Support Executives to assist its customers with post‐order support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super
- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

**Key Responsibilities**:

- Single point of contact for order tracking, communication with logistics partners and all post sales support to customers on calls as well as chats
- Resolving pre-dispatch issues of the customers - dispatch delay, product non-availability by coordinating with the Purchase or Logistics departments
- Resolving post-dispatch issues of customers - delivery status, order tracking, cancellations, returns and refunds by coordinating with the respective department
- Answering phone calls and making follow-up outbound calls to update the customers
- Developing and sustaining solid relationships with customers to encourage repeat purchases
- Coordination with all the other departments to ensure customer query resolution at the earliest
- Resolving issues of the customers within the specified TAT
- Escalating issues to team leads and persistent issues directly to senior management

**Required Skills/Qualification**:

- Bachelor’s degree in any field (prior part-time or full-time experience is a plus)
- 0 to 3 years of experience in voice/ semi voice process in a non-IT role
- Excellent communication skills in English (fluency in Hindi is a plus)
- Ability to multitask and manage time effectively
- Extremely organized with strong time-management skills
- Temperament for handling customers with care

**Job Location**:Chennai

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift

Application Question(s):

- Do you speak fluent English ?
- Are you currently located in Chennai ? (Only Chennai based applicants will be considered for this position)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

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