Customer Support Representative

6 months ago


Chennai Tamil Nadu, India Connect Galaxy Full time

_**We are hiring**_

**Process**: Customer support representative

**Location**: Taramani, Chennai

**Experience**: 0 to 1 year of experience can apply

**Qualification**: 12th / Diploma / Graduate

**Languages**:

- English + Malayalam
- English + Telugu
- English + Kannada

**Salary**: 15k to 18k Take home

**Shift**: Day shift and Rotational week off

**Roles and Responsibilities**:

- Assist customers in resolving product or service-related issues and provide appropriate solutions.
- Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
- Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
- Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
- Uphold company policies and procedures while delivering excellent customer service at all times.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91
7200585293



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