Customer Support Representative
5 months ago
_**We are hiring**_
**Process**: English Voice process executive
**Location**: Chennai
**Experience**: 0 to 1 year of experience can apply
**Qualification**: 12th / Diploma / Graduate
**Languages**: Good English communication is needed
**Salary**: 15k to 22k Take home
**Shift**: Day shift
**Roles and Responsibilities**:
- Assist customers in resolving product or service-related issues and provide appropriate solutions.
- Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
- Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
- Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
- Uphold company policies and procedures while delivering excellent customer service at all times.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹22,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91
7200585293
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