Customer Support Representative
6 months ago
**Job Title**: Customer Service Representative
**Location**: Kilpauk Garden, Chennai (Work from office)
**Responsibilities**:
- Engage with clients to understand their HR needs and effectively communicate our services and solutions.
- Schedule appointments and meetings with clients and consultants, ensuring all parties are well-informed and prepared.
- Assist in managing client relationships by following up on service inquiries, feedback, and ensuring timely resolution of issues.
- Maintain accurate records of client interactions, appointments, and follow-ups using our CRM system.
- Collaborate with our consulting team to coordinate client meetings, presentations, and workshops.
- Continuously strive to enhance the customer experience by identifying areas for improvement and implementing solutions.
**Requirements**:
- Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
- Strong client handling skills, with the ability to build rapport and establish trust with clients.
- Proficient in conducting phone calls, scheduling appointments, and managing calendars.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Attention to detail and accuracy in data entry and record-keeping.
- Proactive and resourceful problem solver with a customer-centric approach.
- Experience in customer service or a related field is preferred.
- Knowledge of HR practices and terminology is a plus but not required.
Join our team and become a vital part of our mission to empower businesses through effective HR solutions. If you are passionate about providing exceptional customer service and thrive in a dynamic environment, we want to hear from you
**Salary**: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
**Speak with the employer**
+91 07068383883
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