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Customer Support Representative

7 months ago

Chennai Tamil Nadu, India Spectrum consulting Full time

**Expectations from the role**
- Be an All Rounder in terms of delivering Customer Experience
- Concierge:
○ Interact with customers and be the face of the brand from an operations perspective
○ Respond to customer queries over chat/call adhering to SLAs
○ Handle escalations from customers - understand the problem, fix it and close the loop
with customers
○ Able to work under pressure and deliver top notch customer experience
○ Be on top of Customer Experience - ensure every trip booked is seamless
- Operations:
○ Support o ff line booking requests for customers
○ Help our customers with special requests and customized bookings
○ Perform additional concierge services for high touch customers (e.g. Web Checkin,
Seat Selection, Meal selection)
- Feedback loop:
○ Capture and share live customer issues on product o ff erings and feature based on

**You ʼ ll be a great fit for this role if you have**:

- At least 3-5 years of experience in a Customer Support Environment
- Great communication skills; you are able to understand/empathize with customer issues and
are able to provide favorable solutions
- Able to think on the feet and ensure customer issues are resolved
- Comfortable working across shi s with a roster plan
- Adherence to operational processes and SLAs

**Salary**: ₹300,000.00 - ₹4,500,000.00 per year

Schedule:

- Rotational shift
- UK shift
- US shift
- Weekend availability

Supplemental pay types:

- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Chennai, Tamil Nadu (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9840770415