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Customer Support Representative

8 months ago

Taramani Chennai Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full time

Welcome to Hoopoe Infoedge Pvt Ltd, your trusted partner in the world of IT solutions and services. We are a dynamic and forward-thinking company specializing in a wide range of services to meet all your technology and business needs. With a commitment to excellence and a passion for innovation, we have been serving clients across industries since our inception.

**We are hiring**

**Process: Customer support representative - Taramani**

**Location: Taramani, Chennai**

**Experience: 0 to 1 year of experience can apply**

**Qualification: 12th / Diploma / Graduate**

**Languages: English + Malayalam**

**English + Telugu**

**English + Kannada**

**Salary: 15k to 18k Take home**

Shift: Day shift and Rotational week off

Roles and Responsibilities:
Assist customers in resolving product or service-related issues and provide appropriate solutions.

Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.

Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.

Keep accurate records of customer interactions, transactions, comments, and complaints.

Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.

Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.

Uphold company policies and procedures while delivering excellent customer service at all times.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Taramani, Chennai, Tamil Nadu (required)

Ability to Relocate:

- Taramani, Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
7200585283