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Customer Support Lead

2 months ago

tamil nadu, India Isha Foundation Full time

Dear Candidate,
We have a requirement for Customer Support Lead for Isha Foundation, Coimbatore. Please find below the job details:
Job Responsibilities:
Supervise and mentor the customer support team, providing guidance and support.
Conduct regular team meetings to share updates and address challenges.
Monitor and evaluate team performance metrics, providing feedback and coaching to improve service quality.
Assist in the hiring and training of new customer support representatives.
Handle escalated customer inquiries and complaints, ensuring resolution in a timely manner.
Maintain high levels of customer satisfaction through effective communication and problem-solving.
Identify areas for improvement in customer support processes and develop strategies to enhance efficiency.
Collaborate with other departments to streamline operations and address customer needs.
Prepare and present regular reports on team performance and customer feedback to management.
Utilize data analytics to identify trends and areas for growth in customer support.

Skills/Competencies:
Empathy
Adaptability
Clear Communication Skills

Interested candidates please forward your resume.

Regards,
Priya Rajan