Customer Experience Executive
3 weeks ago
**JOB DESCRIPTION: Customer Happiness Executive**
**About Whizlabs**:
Whizlabs is a leading online training platform that offers certification courses and practice tests for IT professionals. We're committed to providing high-quality education and helping individuals achieve their career goals.
**Experience **:1-2 Years
- Resolve customer issues and complaints efficiently, ensuring customer satisfaction and escalating complex issues to higher-level support as necessary.
- Maintain a thorough understanding of our products and services to provide accurate information and guidance.
- Document and track customer interactions and transactions, including details of inquiries, complaints, and actions taken.
- Gather and report customer feedback to help improve products, services, and overall customer experience.
- Collaborate with other teams to address customer issues and enhance service quality.
- Meet or exceed performance metrics and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.
**Required Skills and Qualifications**:
- Minimum of 1+ years of experience in a customer support role or similar position.
- Excellent verbal and written communication skills with the ability to handle difficult conversations tactfully.
- Strong analytical and problem-solving skills focused on customer satisfaction.
- Proficiency in using customer support software and tools.
- Ability to work collaboratively in a team environment while maintaining a positive attitude.
- Keen attention to detail with strong organizational and multitasking abilities.
- Flexibility to adapt to changing priorities and customer needs.
- Willingness to work in rotational shifts and adhere to assigned week-offs.
**Desired Skills (Optional)**:
- Experience with CRM systems and customer support platforms.
- Familiarity with e-learning or tech-related customer support.
**JOB LOCATION**:
WHIZLABS
7, Dev Complex, Saravanampatti,
Coimbatore, TN - 641035
**Job Types**: Full-time, Permanent
Pay: From ₹300,000.00 per year
**Benefits**:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- What is Your Notice Period?
- What is your Current CTC?
- What is Your Expected CTC?
**Experience**:
- total work: 1 year (required)
Work Location: In person
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