Customer Support Executive
6 months ago
**Department**
- Customer Support**Location**
- Coimbatore, India**Role**
- Customer Support Executive**Experience**
- 2-4**Job Type**
- Full-Time**Position Overview**:
Position Overview: We are seeking a highly motivated and customer-focused individual to join our Fintech Customer Support team
As a Customer Support Representative, you will play a crucial role in ensuring the satisfaction and success of our clients
This position requires a strong commitment to providing excellent service, effective communication skills, and the ability to troubleshoot and resolve customer issues in a timely manner
- Assist customers with inquiries, account-related issues, and technical troubleshooting
- Collaborate with other teams to escalate and resolve complex issues
- Maintain a thorough understanding of our Fintech products and services
- Document customer interactions and resolutions accurately in the system
- Stay up-to-date on industry trends and product updates to better assist customers
- Participate in ongoing training to enhance product knowledge and customer service skills
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Customer Support Executive
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