Customer Experience

1 week ago


Coimbatore Tamil Nadu, India Bosch Group Full time

**Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

**Job Description** Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.**The individual must possess basic skills / abilities to perform the essential functions.**Responsibilities**:

- Obtain and evaluate all relevant data to handle complaints and enquiries
- Monitor and Dispatch incidents/tickets to the right technical solution group
- Efficiently resolve complaints to completion and achieve customer satisfaction
- Complete call notes and reports as necessary and update them in the CRM
- Report creation using MS office tools
- Record details of comments, enquiries, complaints, and actions taken
- Manage administration, communication and coordination with internal departments
- Flexible and willing to work in shifts - 24/7 helpdesk environment

**Qualifications**:
**Additional Information**
1-2 Year Experience


  • Customer Experience

    1 week ago


    Coimbatore, Tamil Nadu, India Bosch Group Full time

    **Company Description** Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it - s the largest software development center of Bosch, outside Germany,...


  • Chennai, Tamil Nadu, India Orocorp Technologies Full time

    **Responsibilities** - Systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered - Continually collaborate with multiple departments including Customer Support, Sales, Operations, Back Office, Tech Engineering to understand and develop product knowledge - Ownership to improve...


  • Chennai, Tamil Nadu, India Equiniti Full time

    Management Level I **Customer Experience Executive**: **Team **:CEC - US **Reports to**:Team Leader **Role**: To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. **Business Function**: EQ India Operations team work...


  • Chennai, Tamil Nadu, India Inspace Technologies Pvt Ltd Full time

    Hindi Must Fresher can apply Qualification-Engineering/Major Computer Science/UG Pay: ₹8,670.50 - ₹10,000.00 per month Schedule: - Fixed shift - Monday to Friday **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - English (preferred) - Hindi...


  • Coimbatore, India Bradken Full time

    Bradken is a leading solutions provider and global manufacturer of innovative, custom-engineered products for the mining and resources sector. With a 3000-strong workforce, our ability to adapt and evolve keeps us positioned firmly as global leaders in the wear solutions market. As a Customer Experience Coordinator, you will be reporting to the Marketing...


  • tamil nadu, India TVS Supply Chain Solutions Full time

    Role & ResponsibilitiesTo design and deliver the marketing & communication strategy.To sustain and grow brand equity amongst clients, within the company, industry and the media.Drive a culture shift of customer centricity in the organisation – across all divisions.Increase customer satisfaction through timely & quality closure of open items and...


  • Coimbatore, India IDFC FIRST Bank Full time

    **Role/Job Title**: Banker-Customer Experience **Function/ Department**: Branch Banking Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability...


  • Chennai, Tamil Nadu, India Equiniti Full time

    **Role**: Principle Customer Experience Executive is responsible for all aspects of quality checking, complaint analysis, trend analysis and continuous improvement. **Business Function**: - EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions...


  • Coimbatore, India Zoverr International Pvt Ltd Full time

    We are interested in hiring a dedicated and hardworking individual as a Customer Experience Executive to join our team. Roles and Responsibilities: - Contacting existing customers as well as prospective customers and Calling potential customers to persuade them to set up an appointment to learn more about the company’s services. - Accurately record...


  • Coimbatore, India Ather Space - Electric Scooter Experience Center Full time

    Ather Space Experience Center (Electric Vehicle Showroom) is currently looking for **Customer Relationship Executives** (Male/Female) at their Avinashi Road location, near Fun Mall, in Coimbatore. The package includes an attractive salary with additional benefits such as statutory benefits like PF & ESI, as well as bonus and Monthly Performance...


  • Chennai, Tamil Nadu, India VAS India Consulting Full time

    Greetings from VAS India Consulting!! We are hiring for Customer Experience Voice Associate Location : Chennai Salary : 4.8 Lakhs per annum Experience : 2 - 3 years Provide accurate information about products, services, and policies to address customer queries and concerns effectively. Escalate complex issues or unresolved complaints to senior team...


  • Chennai, Tamil Nadu, India Bookwater Full time

    **Role: Customer Support Executive (HINDI)** **Exp: 0-2 Years** Responsibilities - Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans. - Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide...


  • Chennai, Tamil Nadu, India Tech Data Full time

    **Job Purpose: **To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business: - Responds to inquiries. - Expedites critical orders. - Communicates...


  • Chennai, Tamil Nadu, India Tech Data Full time

    **Job Purpose: **To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business: - Responds to inquiries. - Expedites critical orders. - Communicates...


  • Nungambakkam, Chennai, Tamil Nadu, India Tradeplus - Online Brand of Navia Markets Ltd. Full time

    **ROLES AND RESPONSIBILITIES**: - Attend all the client calls and resolve client queries - Identify and assess customer needs to achieve satisfaction. - Determining the cause of the problem and explaining the best solution to solve the problem. - Serve customers by providing product and service information. - Provide accurate, valid, and complete...


  • Nungambakkam, Chennai, Tamil Nadu, India Tradeplus - Online Brand of Navia Markets Ltd. Full time

    **ROLES AND RESPONSIBILITIES**: - Attend all the client calls and resolve client queries - Identify and assess customer needs to achieve satisfaction. - Determining the cause of the problem and explaining the best solution to solve the problem. - Serve customers by providing product and service information. - Provide accurate, valid, and complete...


  • Nungambakkam, Chennai, Tamil Nadu, India Tradeplus - Online Brand of Navia Markets Ltd. Full time

    **ROLES AND RESPONSIBILITIES**: - Attend all the client calls and resolve client queries - Identify and assess customer needs to achieve satisfaction. - Determining the cause of the problem and explaining the best solution to solve the problem. - Serve customers by providing product and service information. - Provide accurate, valid, and complete...


  • Nungambakkam, Chennai, Tamil Nadu, India Tradeplus - Online Brand of Navia Markets Ltd. Full time

    **ROLES AND RESPONSIBILITIES**: - Attend all the client calls and resolve client queries - Identify and assess customer needs to achieve satisfaction. - Determining the cause of the problem and explaining the best solution to solve the problem. - Serve customers by providing product and service information. - Provide accurate, valid, and complete...


  • Anna Salai, Chennai, Tamil Nadu, India Book water pvt Ltd Full time

    Responsibilities - Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans. - Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions. - Maintaining a comprehensive understanding...

  • Customer Service

    2 months ago


    Coimbatore, Tamil Nadu, India Bixware Technologies Pvt Ltd Full time

    **Responsibilities**: - Assist Hindi-speaking customers with product/service-related issues and inquiries. - Provide accurate information about products, services, and company policies in Hindi. - Escalate priority issues to the appropriate department for resolution. - Maintain records of customer interactions and transactions. - Collaborate with team...