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Customer Experience Specialist

1 month ago

Coimbatore, Tamil Nadu, India Meena Furniture - India Full time
Meena Furniture - India: A Premier Furniture Destination

Located in the heart of Coimbatore, Meena Furniture - India is a renowned furniture company that has been serving the city's residents for years. As a Customer Experience Specialist, you will play a pivotal role in ensuring that our customers receive an exceptional shopping experience.

About Us

Meena Furniture - India is committed to providing high-quality furniture solutions to our customers. Our showroom features a wide range of products, from stylish sofas to elegant dining tables, all designed to enhance the beauty and functionality of any home or office space.

Job Description

The Customer Experience Specialist will be responsible for engaging with customers, providing product information, and assisting with purchase decisions. You will also contribute to achieving sales targets and maintaining the showroom's visual appeal. Additionally, you will work closely with the sales team to ensure seamless customer interactions and provide feedback on areas for improvement.

Key Responsibilities

• Engage with customers, respond to their queries, and provide personalized service
• Maintain knowledge of our products, including features, benefits, and pricing
• Collaborate with the sales team to achieve sales targets and exceed customer expectations
• Ensure the showroom is visually appealing, well-organized, and easy to navigate
• Participate in training programs to enhance product knowledge and sales skills

Requirements

We are seeking a highly motivated and customer-focused individual who possesses excellent interpersonal and communication skills. The ideal candidate will have:

• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution skills
• Ability to work effectively in a team environment
• Basic computer skills for sales transactions
• Previous experience in retail sales is an advantage
• Fluency in local languages is beneficial
• High school diploma or equivalent

What We Offer

In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Our company culture emphasizes continuous learning, innovation, and teamwork, making us an exciting place to grow your career.

Salary Range

$20,000 - $25,000 per annum, depending on experience and qualifications.