Customer Support Associate

5 months ago


Coimbatore Tamil Nadu, India Digital Orbis Creators LLP Full time

Customer Service Support

**Experience **:02-04 years **in **handling Customer and Sales function in retail sector, preferably, luxury segment.

Work Location: Gandhipuram Coimbatore

**Rounds Of Interview**:
2 rounds of F2F Interview

**Shift**: General Shift

**Industry**: Indian jewelry

**Role and Responsibility**
- Support to develop business through online or offline (leads conversion).
- Adherence service procedures, policies and standards.Monitor on time delivery of product purchased by online customers
- Achieve the online sales target assigned.
- Verify all the online sale (Transaction paid/ Fraud alert).Keep focus on customer experience throughout interaction
- Follow up the customers on enquiry.
- Re-reach customer for new update and follow up for further business development.
- Collect testimonials from customers.
- Coordinate with CSM for customers issues and follow problems through to resolution.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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