Customer Support Associate

3 months ago


Saidapet Chennai Tamil Nadu, India Snow Planners And Builders Full time

**We are hiring**

**Process: Customer support Associate - Malayalam / Kannada**

**Location: Saidapet, Chennai**

**Qualification: 12th / Diploma / Graduate**

**Languages : English + Malayalam**

**English + Kannada**

**Salary - 11000 to 12500 Take home**

**Shift: Day shift and Sunday weekoff**

Roles and Responsibilities:
Assist customers in resolving product or service-related issues and provide appropriate solutions.

Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.

Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.

Keep accurate records of customer interactions, transactions, comments, and complaints.

Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.

Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.

Uphold company policies and procedures while delivering excellent customer service at all times.

**Job Type**: Fresher

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 6380723976



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