Customer Support Associate

2 weeks ago

Chennai Tamil Nadu, India WITBLOOM TRAINING & PLACEMENT Full time

Designation:

- Customer support associate

The job involves

2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

3. Understanding multiple products and processes 4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

Role & Responsibilities

1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.

2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully

concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

4. Ability to understand and handle irate customer.

6. Ability to achieve stretched targets and able to manage the organization standards

7. Maintain Superior quality service by following organization standards.

Process : International voice process.

Required : Excellent communication skills in English.

Experience : 1 yr of Experience is mandate.

Qualification : Graduation.

Working days : 5 days.

Shift: Rotational Shift.

Week off: Rotational Week off

Facilities: Both way cab facilities.

**Salary**:
35K in hand it's depend on your Experience.

Bonuses and Incentives are above salary

Education Requirements/ Skills

1. Any Graduate / Post Graduate

2. Typing speed of 30 to 40 wpm

4. Strong interpersonal, problem-solving skills and verbal and written communication skills

5. Strong computer knowledge and technical skill

Call / WhatsApp HR Yojita for more details: 7697428235.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Chennai, Tamil Nadu (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7697428235

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