Customer Support Executive

6 months ago


Coimbatore Tamil Nadu, India Aceedutech Full time

As a Customer Support Associate, you will be the first point of contact for our customers, providing outstanding service and support. You will handle inquiries, resolve issues, and ensure our customers have a positive experience with our products and services.

**Responsibilities**:

- Resolve customer complaints and issues efficiently and effectively.
- Provide product and service information to customers.
- Assist customers with troubleshooting and technical support.
- Document and update customer records based on interactions.
- Collaborate with team members and other departments to resolve complex issues.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Meet or exceed performance metrics and targets.

**Qualifications**:

- High school diploma or equivalent; Bachelor’s degree preferred.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Joining bonus
- Performance bonus
- Quarterly bonus
- Yearly bonus

Work Location: In person

**Speak with the employer**

+91 9150110035



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